Credit & Collections Specialist

Position Overview

Glen Park Senior Living is seeking a detail-oriented and professional Credit & Collections Specialist to support the community's accounts receivable, resident billing, payment follow-up, and collections activities.

This position will help maintain accurate resident account balances, monitor outstanding receivables, communicate with residents and responsible parties regarding balances, and coordinate payment-related matters with internal departments. The ideal candidate combines strong financial organization with a compassionate and respectful approach when working with seniors and their families.

• Monitor resident accounts and outstanding balances.
• Review account activity for accuracy and completeness.
• Post payments, credits, adjustments, and other approved transactions.
• Reconcile resident accounts and investigate discrepancies.
• Maintain accurate accounts-receivable records.
• Prepare aging reports and other receivables reports for management.

• Monitor aging resident balances and identify accounts requiring follow-up.
• Contact residents, responsible parties, and authorized representatives regarding outstanding balances.
• Communicate payment expectations and account information professionally and respectfully.
• Document collection contacts and payment arrangements.
• Follow up on promised payments and outstanding commitments.
• Escalate seriously delinquent or disputed accounts according to company procedures.
• Assist with developing appropriate payment arrangements subject to management approval.

• Respond to routine billing and account questions.
• Explain invoices, balances, payments, credits, and account activity in clear language.
• Handle sensitive financial conversations with professionalism, patience, and discretion.
• Work with families and responsible parties to resolve routine account discrepancies.
• Refer complex financial, legal, or policy matters to appropriate management personnel.

• Review resident invoices for accuracy.
• Coordinate with billing and administrative teams regarding account changes.
• Assist with researching billing discrepancies.
• Track credits, adjustments, refunds, deposits, and other account activity.
• Help ensure billing records are updated following approved changes in resident status or services.

• Process and record resident payments received through approved payment methods.
• Reconcile payment records against resident accounts.
• Research unidentified or incorrectly posted payments.
• Coordinate payment-related issues with accounting or management.
• Maintain appropriate documentation for payment transactions.

• Assist with monitoring applicable third-party balances and payments.
• Coordinate with billing personnel regarding unresolved insurance-related receivables.
• Track outstanding documentation required for payment processing.
• Follow up on unresolved account items according to established procedures.

• Prepare weekly and monthly accounts-receivable aging reports.
• Monitor collection activity and outstanding balances.
• Assist with month-end account reconciliation.
• Identify unusual account activity or recurring discrepancies.
  
  Provide management with updates regarding significant outstanding balances.

• Maintain organized resident financial records.
• Update account notes and collection documentation accurately.
• Assist with audits and financial reviews.
• Coordinate with accounting, administration, admissions, and resident-services personnel.
• Support improvements to billing and collections workflows.
• Perform other accounting and administrative duties as assigned.

• High school diploma or equivalent.
• 2–4 years of experience in accounts receivable, collections, billing, credit administration, bookkeeping, or a related field.
• Strong numerical and organizational skills.
• Excellent attention to detail.
• Professional written and verbal communication skills.
• Ability to handle sensitive financial information confidentially.
• Proficiency with Microsoft Excel, Google Sheets, email, and standard office software.
• Ability to…