Credit & Collections Specialist

Position Overview

Glen Park Senior Living is seeking a detail-oriented and professional Credit & Collections Specialist to support the community’s accounts receivable, resident billing, payment follow-up, and collections activities.

This position will help maintain accurate resident account balances, monitor outstanding receivables, communicate with residents and responsible parties regarding balances, and coordinate payment-related matters with internal departments. The ideal candidate combines strong financial organization with a compassionate and respectful approach when working with seniors and their families.

• Monitor resident accounts and outstanding balances.

• Review account activity for accuracy and completeness.

• Post payments, credits, adjustments, and other approved transactions.

• Reconcile resident accounts and investigate discrepancies.

• Maintain accurate accounts-receivable records.

• Prepare aging reports and other receivables reports for management.

• Monitor aging resident balances and identify accounts requiring follow-up.

• Contact residents, responsible parties, and authorized representatives regarding outstanding balances.

• Communicate payment expectations and account information professionally and respectfully.

• Document collection contacts and payment arrangements.

• Follow up on promised payments and outstanding commitments.

• Escalate seriously delinquent or disputed accounts according to company procedures.

• Assist with developing appropriate payment arrangements subject to management approval.

• Respond to routine billing and account questions.

• Explain invoices, balances, payments, credits, and account activity in clear language.

• Handle sensitive financial conversations with professionalism, patience, and discretion.

• Work with families and responsible parties to resolve routine account discrepancies.

• Refer complex financial, legal, or policy matters to appropriate management personnel.

• Review resident invoices for accuracy.

• Coordinate with billing and administrative teams regarding account changes.

• Assist with researching billing discrepancies.

• Track credits, adjustments, refunds, deposits, and other account activity.

• Help ensure billing records are updated following approved changes in resident status or services.

• Process and record resident payments received through approved payment methods.

• Reconcile payment records against resident accounts.

• Research unidentified or incorrectly posted payments.

• Coordinate payment-related issues with accounting or management.

• Maintain appropriate documentation for payment transactions.

• Assist with monitoring applicable third-party balances and payments.

• Coordinate with billing personnel regarding unresolved insurance-related receivables.

• Track outstanding documentation required for payment processing.

• Follow up on unresolved account items according to established procedures.

• Prepare weekly and monthly accounts-receivable aging reports.

• Monitor collection activity and outstanding balances.

• Assist with month-end account reconciliation.

• Identify unusual account activity or recurring discrepancies.

• Provide management with updates regarding significant outstanding balances.

• Maintain organized resident financial records.

• Update account notes and collection documentation accurately.

• Assist with audits and financial reviews.

• Coordinate with accounting, administration, admissions, and resident-services personnel.

• Support improvements to billing and collections workflows.

• Perform other accounting and administrative duties as assigned.

• High school diploma or equivalent.

• 2–4 years of experience in accounts receivable, collections, billing, credit administration, bookkeeping, or a related field.

• Strong numerical and organizational skills.

• Excellent attention to detail.

• Professional written and verbal communication skills.

• Ability to handle sensitive financial information confidentially.

• Proficiency with Microsoft Excel, Google Sheets, email, and standard office software.

• Ability to…