TRC Operations Coordinator

The USC Suzanne Dworak-Peck School of Social Work, Telehealth Clinic is seeking to hire a Opeations Coordinator to join its dynamic administrative team for its Trauma Recovery Center (TRC).

The TRC will provides outreach and services to victims of a wide range of crimes ages 12 and up. Services offered include evidence based and evidence informed mental health services and support services.

The TRC Operations Coordinator will report to the Associate Director of Field Education and Telehealth Operations. The Operations Coordinator will hold a critical role in providing high level support to all stakeholders that include the clinic's leadership team, clinical team, clients, and community partners. Candidate will be directly involved in the daily activities of the TRC. This includes answering the clinic's phone line daily during regular business hours.

In addition, will be responsible for the data management and reporting of required data to funder. Candidate must be a fast learner, have excellent verbal and written communication skills, excellent critical thinking skills, be detail oriented and have the ability to work in a very fast paced, high demand, and constantly changing environment. They should have experience in providing excellent customer service to various stakeholders and different levels of management in a clinical setting.

In addition, that candidate must have a strong work ethic and advanced technological and analytical skills. Required fluent (verbal and written communication) in Spanish.

This is a 100% full-time, grant-funded, fixed-term, fully in-person position through June 30, 2028.

• Assists in the administration and coordination of a variety of research and/or administrative projects and provides quality control. Assists in developing and implementing project goals and strategies. Assists with short and long term planning and design of project direction and objectives. Provides assistance to management with administrative functions such as planning, organizing, coordinating, scheduling and implementing project activities to meet objectives.
  
  Participates in writing of reports or other documentation of project status and/or administrative activities or project results. Oversees administrative project personnel as assigned.
• Assists in the planning of data collection. Recommends methods and procedures or data acquisition, management and quality control. Recommends statistical techniques for data analysis as needed. Generates graphs, charts, or tables to present analysis results and provides interpretation. Prepares reports, correspondence, other materials and analysis according to project schedules or on an ad hoc basis or instructs others to do so.
• Coordinates publication production and/or dissemination in order to meet deadlines.
• Researches, gathers, organizes and summarizes data for project and/or administrative reports and/or activities. Analyzes data, presents results and makes recommendations on presentations of project and/or administrative reports.
• Evaluates effectiveness of project direction, schedules, activities, etc.
• Recommends and implements project activities and/or modifications of project activities and/or schedules as necessary to ensure achievement of project goals and objectives.
• Conducts quality assurance reviews of assigned projects. Instructs project personnel on quality assurance procedures and answers questions regarding data collection, management and analysis methods. Monitors problem areas and submits regular reports with recommendations. Takes necessary steps to address issues and resolve problems.
• Assists in developing and updating department policies and procedures and/or project procedures and coordinating implementation. Communicates and/or documents. Develops forms, flow charts and system requirements.
• Participates in development and administration of project or department budgets.
• Provides pertinent data and projections for use in developing project or department budgets. Authorizes expenditures within established limits. Tracks and monitors budget activity and analyzes variances. Produces interim financial…