Parts Counterman

We are seeking a knowledgeable and customer-focused professional to support a busy automotive parts department. In this role, you will help customers and internal teams identify, source, and order the correct parts and accessories while delivering a high level of service. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment with a strong emphasis on accuracy and communication.

• Assist customers, technicians, and service advisors in identifying the correct automotive parts and accessories
• Research part numbers, vehicle applications, pricing, and availability using catalogs, databases, and manufacturer resources
• Process parts orders, returns, special orders, and warranty-related requests accurately and efficiently
• Maintain organized inventory records and help ensure stock levels are accurate and up to date
• Receive, inspect, label, and stock incoming parts shipments
• Communicate with suppliers and vendors to confirm availability, pricing, and delivery timelines
• Support the service and repair teams by locating and delivering needed parts in a timely manner
• Handle customer inquiries professionally in person, by phone, and through any other communication channels
• Follow company procedures for cash handling, documentation, and returns when applicable
• Help maintain a clean, organized, and efficient parts department

• Experience in automotive parts, retail parts sales, or a related customer service role preferred
• Nissan and or Infiniti parts sales experience a plus
• Strong working knowledge of automotive parts,
• Experience with CKD preferred.
• Proficiency with Microsoft Outlook, Excel, and word preferred.
• Ability to use parts catalog systems, inventory software, and basic computer applications
• Excellent attention to detail and commitment to accuracy
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and work well in a team-oriented environment
• Problem-solving skills and the ability to locate alternative solutions when needed
• Ability to lift and move parts and inventory items as needed

• Experience with dealership automotive parts operations
• Knowledge of OEM and aftermarket parts ordering processes
• Familiarity with warranty, core, and return procedures
• Prior experience supporting a service department or repair facility

• Comprehensive Benefit package
• Competitive pay structure
• Opportunity to work with a collaborative and customer-driven team
• Hands-on role with variety in daily responsibilities
• Chance to build product knowledge and grow within the automotive industry
• Supportive environment focused on service quality and operational excellence

This position may require occasional flexibility in scheduling based on business needs. The successful candidate will bring a professional attitude, a strong work ethic, and a commitment to helping customers and coworkers find the right solution every time.