Director, Marketing Strategy & Operations

Ready to be a Titan? The Senior Manager – Revenue Strategy & Operations (Rotational) is an integral role on the Revenue Strategy & Operations team, contributing to Service Titan’s growth across multiple business segments. This is a rotational role and flexibility is essential: you’ll start with deep ownership in one area – a specific market segment, a cross‑functional program, or a functional domain like marketing, sales or planning – and rotate into new areas over time with the evolution of business needs and your development goals.

• Ideate and lead deep dives / analysis in collaboration with cross‑functional partners into the highest-priority strategic topics for your current rotation – ranging from top account strategy, marketing ROI modeling, pricing models, onboarding simplification, forecasting rigor, or GTM segmentation.
• Own high‑impact initiatives and drive them from opportunity identification / strategic incubation through ongoing execution and iteration, working daily alongside senior stakeholders (GMs, C‑level functional leaders) in whichever area you’re supporting.
• Drive day‑to‑day operations, metrics, program management, and strategic pivots for your initiatives, adapting your approach to the stakeholders and pace of each rotation.
• Partner cross‑functionally with Product, Demand Generation, Sales, Post‑Sales, and Finance as a steward of the programs you own and their full‑lifecycle outcomes.
• Support development of priorities, resource planning, and goal setting for your current area (annual / multi‑year planning).
• Present insights, status updates, and recommendations to senior leaders and cross‑functional stakeholders to drive decision‑making.
• Build durable frameworks, documentation, and institutional knowledge that outlast your time in any single rotation and contribute to the broader RevS&O function, not just your segment.
• Actively adopt and experiment with AI and automation tools to accelerate execution, carrying that fluency with you across each rotation.

• 5+ years of work experience in a combination of high‑growth tech companies and/or management consulting.
• Functional experience in operations / business operations, strategy, go‑to‑market and/or growth within the SaaS space is preferred.
• Experience conducting quantitative and qualitative analyses (e.g., customer research, data analysis, customer segmentation strategies, competitive assessments, etc.).
• Demonstrated ability to ramp quickly in new domains and develop a point of view – a fast learner in unfamiliar business contexts, not just an expert in one.
• Ability to distill complex issues into concrete action plans; manage execution; and drive results.
• Energized by ambiguity and dynamic working environments – genuinely excited by variety and by tackling different problems rather than specializing narrowly.
• Knows how to balance getting the details right while still moving fast.
• Demonstrated excellence in cross‑functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels.
• Track record of building relationships quickly – you’ll need to establish trust with new stakeholders each time you rotate.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving.

We’re in this together. Come be human, with us.

We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flexible time off with ample learning and…