Product Manager

Description ABOUT US

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we've been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen.

That's where you come in.

Everything we do is guided by our five shared commitments:

• Value Every Voice - We put people first.
• Act With Integrity - We do what's right.
• Explore Beyond Boundaries - We're driven by curiosity.
• Own the Outcome - We take responsibility for our decisions.
• Succeed Together - We've got each other's backs.

Are you passionate about creating unforgettable travel experiences and bringing destinations to life? We're seeking a Product Manager to design, develop, and optimize a portfolio of African travel products, including luxury safaris, custom FIT itineraries, and small group journeys. This role combines destination expertise, supplier partnerships, commercial strategy, and product innovation to deliver high-quality experiences that inspire travelers and drive business growth.

What makes this role unique? You'll have the opportunity to turn your passion for Africa into exceptional travel experiences. From sourcing new experiences and building supplier relationships to influencing commercial strategy and launching innovative itineraries, you'll play a direct role in shaping memorable journeys for travelers.

• Develop and maintain a portfolio of African itineraries (luxury, premium, and experiential)
• Create packages across destinations such as Kenya, Tanzania, South Africa, Botswana, and Zimbabwe
• Design specialized experiences (Big Five safaris, honeymoons, family travel, rail journeys, cultural tours)
• Continuously refresh products based on trends and customer demand

• Contract and negotiate with lodges, camps, airlines, and local DMCs
• Maintain strong relationships with key African partners and tourism boards
• Conduct FAM trips to inspect properties and experiences
• Ensure product quality aligns with brand standards (luxury, service, sustainability)

• Build and manage pricing structures (net rates, commissions, markups)
• Account for seasonality, park fees, and currency fluctuations
• Ensure profitability targets while maintaining competitive positioning in the North American market

• Monitor booking trends, conversion rates, and customer feedback
• Analyze product performance and identify gaps or underperforming itineraries
• Optimize offerings to improve margins and customer satisfaction

• Partner with marketing teams to develop brochures, digital content, and campaigns
• Support sales teams with training on destinations and itineraries
• Ensure product content is accurate, compelling, and aligned with brand storytelling

• Work closely with operations teams to ensure seamless delivery of trips
• Manage updates, cancellations, and supplier changes
• Ensure compliance with travel regulations, insurance requirements, and safety standards

• 3-6+ years in African travel product development, contracting, or tour operations
• Experience working with African DMCs and safari suppliers
• Deep knowledge of African destinations and safarilogistics
  
  Strong negotiation and contracting skills
• Commercial and analytical mindset (pricing, margins, forecasting)
• Ability to manage complex, multi-country itineraries
• Commun…