Customer Service Representative- Part time

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Premier Auto Credit HQ, Glendale, CA, US

Salary Range: $20.00 To $22.00 Hourly

If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU! As part of the Premier Auto Credit family, you will be responsible for contacting auto loan customers regarding late or missed payments, acquiring facts about the reasonings of delinquencies and assisting customers by negotiating payment arrangements. It starts with YOU!

• Mon. thru Friday 8am to 1pm and some Saturdays 8am to 12pm
• Mon. thru Friday 12pm to 5pm and some Saturdays 8am to 12pm
• Mon. thru Friday 1pm to 6pm and some Saturdays 8am to 12pm

We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

• Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay
• Standard Business Hours of operation: Monday
  - Friday, 8am-5pm, 1 Saturday a month.

• Help customers to bring their accounts current in the first stage of Collections (1 to 10 Days), in a Predictive Dialer environment.
• Answer a high volume of calls on a daily basis.
• Effectively handle all phone, email, web and fax transactions to ensure customer/consumer satisfaction.
• Offer payment options over the phone to cure early delinquency.
• Perform account maintenance functions such as explaining terms of auto loan, submitting auto loans for repossession, asking customers for proof of insurance.
• Learn and abide by the FDCPA Collection Law.
• Other duties as assigned.

• Proficient in both English and Spanish.
• Work a flexible schedule.
• Type minimum of 20-25 wpm.
• Have good written and verbal skills.
• Negotiate payment options over the phone.
• Basic computer skills required. Collection software experience is helpful.
• Update, maintain, and analyze customer account profiles.
• Balance multiple priorities in a high call volume environment while maintaining professional and courteous customer interactions.

• Previous experience in a Call Center environment of 6 months to 1 year is preferred.
• Experience working Debt Collections is a plus.
• A High School diploma or GED is necessary for this position.
• Individuals with at least 2 years of college may qualify with no experience necessary.
• Respond to common inquiries or complaints from customers in a professional manner in both English and Spanish.
• Ability to add, subtract, multiply and divide in all units of measure i.e., calculate payments, interest charges and other fees.

• Prolonged periods sitting at a desk and working on a computer.
• Heavy phone work.
• Must wear headsets.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience.

Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.