Search Engine Marketing Account Representative

The customer service representative will be responsible for maintaining constant contact with our clientele to ensure that an open line of communication exists in order to provide a superior experience that is open and conducive to a long‑lasting relationship.

• Work closely with the sales and technical team to address client concerns.
• Participate in conference calls to resolve client issues.
• Support management to maintain a high level of client satisfaction through professional and consistent communication with clients.
• Identifying areas of potential for improving client experience.
• Conduct customer surveys and report results to management.

• 2 to 3 years of customer service experience
• Excellent verbal and written communication skills
• Positive attitude and strong interpersonal skills
• College degree strongly preferred
• Knowledge of online marketing, and search engine optimization industry preferred
• bility to deal with stressful situations professionally
• Experience in the technology or Internet based service industry highly desirable
• Minimum Education requirement: BA/BS or better

$20.00 to $25.00/hr

We are an Equal Opportunity Employer.