Associate Customer Success Manager

BluIP® is a Tier1 global service provider and communications technology innovator. At BluIP
, we don't rent our network. We own it. As a Tier1 cloud communications provider
, we control our own infrastructure end-to-end - which means better reliability, lower latency, and a product playground most companies can only dream of. We are the leading provider of innovative telecommunications solutions and develop artificial intelligence and enterprise-grade telephony solutions for leaders in hospitality, restaurants, healthcare, small businesses, and the enterprise. BluIP's comprehensive suite of products includes the industry disrupting, all-in-one artificial intelligence platform, AIVA Connect™ with modules that improve every customer interaction, streamline business processes, and provide in-depth business intelligence to help customers optimize resources and drive more revenue.

We have built a brand around our deep commitment to the success of our customers and do our best work when the challenges are complicated and the outcomes mission critical. Add our legendary white glove service promise and it's no wonder that we are most trusted and recognized in the industries we serve.

Our mission is to connect the world with technology that inspires customer delight and business growth. As we continue to grow, we seek talented professionals to join our dynamic team and contribute to our success.

Want to launch your Customer Success career at the intersection of AI, hospitality, and communications technology? We're looking for a motivated, customer-obsessed Associate Customer Success Manager to join our Enterprise & Hospitality team in Glendale, CA
.

You'll work directly alongside - and be mentored by - a Customer Success Manager, gaining hands-on exposure to AI, UCaaS, CCaaS, and enterprise hospitality tech that powers communications for hotels, resorts, casinos, restaurants, and healthcare providers nationwide. It's built for early-career professionals who want a clear path toward a full CSM role.

In this role, you'll be a key connector between customers and internal teams - coordinating communications, tracking cases, preparing business reviews, and helping ensure every customer achieves their goals with BluIP.

• Partner with the Customer Success Manager to coordinate customer communications, onboarding, and account administration
• Serve as the day-to-day coordinator for customer requests, escalating strategy and commercial discussions to the CSM
• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
• Gain a deep understanding of each customer's environment
  , identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
• Track open support cases and keep customers updated on status and resolution
• Schedule customer meetings and manage action-item follow-up
• Maintain accurate customer records and activities in Hub Spot and internal systems
• Prepare reports, usage summaries, and business review materials
• Collaborate cross-functionally with Sales, Support, Engineering, Operations, and Product teams
• Monitor customer engagement and escalate concerns or risks when needed

• 1–3 years of experience in customer success, account management, hospitality, telecom, SaaS, or a related field
• Strong organizational and project-coordination skills with sharp attention to detail
• Excellent verbal and written communication skills
• Ability to juggle multiple priorities in a fast-paced environment
• Experience with CRM tools (Hub Spot, Salesforce, or similar) and Microsoft Office - preferred
• Bachelor's degree in Business, Hospitality, Marketing, Communications, or related field - preferred

• Team-oriented with the ability to collaborate across departments
• Strong multitasking abilities and capacity to manage competing priorities
• Demonstrated ability to follow through on tasks and resolve issues to…