Intake Specialist

Intake Specialist

Department: Intake

Employment Type: Full Time

Location: Glendale

Compensation: $20.00 - $25.00 / hour

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client.

In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
• Performing unbiased screening on all inbound phone calls for the potential client;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performs other related duties as assigned.

The company reserves the right to add or change duties at any time.

• Ability to communicate effectively with a range of individuals;
• Excellent interpersonal social skills at all times;
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite of (i.e., Outlook, Word, Excel) and other applications and or systems (i.e., Adobe, Internet)

• Bachelor's degree (Preferred)
• Knowledge of - David is Sys.io

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off