UC Engineer

UC Engineer

We are searching for an experienced Unified Communications (UC) Engineer to support the University of Southern California’s Information Technology Services (ITS) Unified Communication & Collaboration team. The role includes design, implementation, and maintenance of cloud‑based collaboration technologies such as Zoom, as well as on‑prem telephony solutions.

The UC Engineer provides engineering and technical support for unified communications infrastructure and services, ensuring systems operate at peak efficiency with minimal downtime.

• Ensure the unified communications infrastructure operates at peak efficiency, troubleshooting university telephony equipment across multiple platforms, and delivering new unified communication services to customers.
• Consult with university departments and stakeholders to determine suitability and capability of communications devices in compliance with SOP and all relevant policies and regulations, and manage vendor relationships.
• Create and maintain documentation, develop project plans, schedules, and priorities, and contribute to ITS knowledge base and SOP training.
• Leverage telephony expertise to support the team's vision, analyze data, and recommend improvements while staying current with emerging technologies.
• Build and maintain collaborative relationships with internal and external stakeholders to deliver reliable service and embody ITS values.

• Bachelor’s degree or equivalent combination of education and experience.
• At least 2 years of related work experience.
• Direct hands‑on experience with network transport, design, planning and implementation.
• Knowledge of voice applications and UC service networks, including Unified Communications Manager, voice switches, media gateways, routers, load balancers, and firewalls.
• Experience with PBX, voicemail, call center management, and carrier services.
• Experience supporting large‑scale telephony implementations and upgrades in higher education.
• Knowledge of data networking and IT fundamentals and experience with service‑management, asset‑management, and billing tools.
• Knowledge of video conferencing and web‑conference solutions.
• Strong collaboration, communication, and technical documentation skills.
• Ability to assess problems and prioritize actions.
• Ability to develop positive working relationships.
• Experience presenting ideas in non‑technical business‑friendly terms.

• Experience supporting cloud‑based UC or contact center platforms such as Five9, Zoom Contact Center, or similar.
• Experience with Zoom collaboration technologies, including Zoom Phone.
• Experience using REST APIs, scripting, or automation tools to support UC or contact center platforms.
• Experience participating in telephony or contact center platform migrations or cloud transformations.
• Experience in higher education or related fields.
• Bachelor’s degree in Computer Science, Computer Information Systems, or related field.
• 4 years of related work experience.

The successful candidate must demonstrate a strong commitment to USC’s Unifying Values of integrity, excellence, community, well‑being, open communication, and accountability.

The annual base salary range for this position is $ – $. USC provides a comprehensive benefits package that includes health, wealth, and future protection for employees and their dependents.