Manager, Revenue - Strategic Clients

Our Finance team is responsible for ensuring accurate financial operations and plays a crucial role in managing the Firm's financial health. Our team handles a wide range of financial activities including financial planning, budgeting, forecasting, taxation, partner compensation, payroll, treasury and cash flow management to support the Firm's strategic goals. We are responsible for inventory management including billing and collections, and analysis of client, matter and timekeeper profitability.

We oversee statutory accounting and ensure compliance with financial regulations and standards. The Finance team also prepares financial statements, reports and analysis to provide insights into the Firm's financial performance. We work closely with other functions to monitor expenses, optimize financial processes and implement cost‑saving initiatives. Through meticulous financial management and strategic planning, the Finance team ensures the Firm's financial stability and supports its growth objectives.

The Manager, Revenue
- Strategic Clients leads the day-to-day billing and revenue operations for a strategic client or portfolio of key clients, while promoting accurate, timely and compliant billing practices across the Firm. Working closely with timekeepers, including Partners, Firm leadership and cross-functional teams, the Manager, Revenue
- Strategic Clients drives operational excellence, delivers a high standard of service and supports the Firm's financial objectives through disciplined billing execution, intelligent reporting and proactive problem solving.

The role combines end-to-end billing ownership with financial reporting, billing analytics, client reporting, and collections support. It ensures that billing activity is accurate, timely and aligned with client guidelines, fee arrangements, engagement terms and Firm policies, while supporting the effective management of the client relationships and financial performance. The Manager monitors work in progress, unbilled disbursements, draft and invoice aging, write‑downs, rejections, collections performance and budget‑to‑actual results.

The role translates this information into clear, actionable reporting for Partners, Finance leadership and client account teams, identifying trends, risks and opportunities affecting realization, cash collection, invoice acceptance and client service.

The Manager also provides leadership, direction and development support to the revenue team, establishing clear priorities, fostering accountability and ensuring consistent delivery across the portfolio. The role identifies opportunities to strengthen processes, controls and technology‑enabled workflows, driving continuous improvement in billing quality, cycle times, reporting and client experience.

• Own the end-to-end billing process for an assigned strategic client or portfolio of key clients, including proforma preparation, bill review, invoice submission, e-billing, appeals and follow‑up on payment‑related issues
• Act as the principal Finance contact for billing partners, matter teams, practice assistants and relevant client contacts on billing matters
• Develop a detailed understanding of assigned client billing protocols, fee arrangements, rate structures, staffing requirements, matter plans and e‑billing rules
• Ensure all invoices comply with client guidelines, engagement letters, alternative fee arrangements and Firm billing policies
• Coordinate the review of proformas, time entries, narratives, rates, disbursements and matter data to identify errors, potential reductions or compliance concerns before submission
• Oversee the preparation, revision and finalising of draft invoices,…