Patient Care Coordinator; Dental; Part Time

Description

PATIENT CARE COORDINATOR (DENTAL) JOB SUMMARY

The Patient Care Coordinator is the first point of contact for everyone contacting the Health Center. The position requires Medical/Dental office knowledge and the ability to input data accurately into the computer system. Must be detail oriented with excellent interpersonal and customer service skills. Greets, schedules, and directs patients.

• Welcomes and greets all patients, visitors, and guests in person or over the phone. Strong focus on Patient Experience.
• Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information.
• Ensure all necessary household and income information is current.
• Identifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and any collects payments due.
• Copy, scan, and fax documents as needed.
• Maintain provider schedules following office scheduling polices.
• Promptly answers all incoming calls while maintaining a polite consistent phone manner and using proper phone etiquette.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Take messages for providers and staff as needed.
• Responsible for keeping front office and reception area clean and organized.
• Attend trainings and meetings as needed.
• Handling incoming and outgoing mail per office protocols
• Prepare daily reports and batches for business office.
• Facilitates patient flow by following check in protocols, being aware of delays, and communicating with patients and clinical staff.
• Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Is aware of, and able to abide by all HIPAA regulations protecting patient confidentiality.
• May perform other duties assigned by management as needed.

• High School Diploma or GED.
• Two years experience in a Community Health setting preferred.
• Medical or Dental Assistant Certification preferred.
• Bi-lingual preferred
• Experience in operating a computer and word processing.
• Bilingual in Spanish

• Proficiency with computer applications such as Microsoft Excel, Power Point and Word.
• Ability to learn and utilize patient management software and dental practice software.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems
• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Proficiency and/or ability to expand knowledge of department specific key performance indicators. This includes…