Lead Medical Assistant

Description

LEAD MEDICAL ASSISTANT JOB SUMMARY

The Lead assists the Office Manager in managing back office operations. Duties include monitoring patient flow, referral sources, and covering back office employees during their breaks and lunches. Ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.

LEAD MEDICAL ASSISTANT ESSENTIAL DUTIES AND RESPONSIBILITIES

• Insure proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants.
• Retrain staff as needed.
• Handles patient relations including listening to patient complaints for services.
• Interface with patients, vendors, and referring physicians to resolve any issues concerning patient care.
• Insure proper maintenance of crash cart and other medications and supplies (i.e., Oxygen, emergency kits, etc.) required for appropriate patient care. Responsible for ensuring that expiration dates are properly tracked.
• Interview potential new hires for back office positions.
• Order and maintain the stock of in-house medications.
• Order and maintain Vaccine Supply (per par level established for corresponding site).
• VFC/VFA tracking and reporting of state-funded vaccines.
• Maintain websites (i.e., Care 360) and ensure staff is adequately trained in access and use of these websites.
• Ensure refrigerator logs and sterilization log are accurately maintained and current.
• Track calibration of equipment according to manufacturer’s suggested schedule.
• Assist Administration with any projects or protocol development as needed.
• Help facility prepare for Audits, Evaluations, Re-evaluations.
• Participate in the review of staff.
• Assist in handling, evaluating, and solving daily problems and issues which may arise within the facility (including appropriate incident reporting processes when applicable).
• Assist with troubleshooting minor computer issues.
• Prepare Call Back list on a daily basis.
• Help with ongoing Medical Assistant Performance Measures.
• Coordination of staff time off requests.
• Assure providers have adequate support/coverage.
• Ensure that established workflows are being followed.
• Report malfunctioning equipment to Office Manager.
• Ordering and tracking of medical supplies.

LEAD MEDICAL ASSISTANT EDUCATION AND EXPERIENCE

• High School Graduate or GED
• Medical Assistant Certificate
• 1 year of experience preferred
• CPR Certified

LEAD MEDICAL ASSISTANT PATIENT INTERACTION EXPECTATIONS

• Greet patients before they greet you.
• Listen, respond, and make eye contact with every patient.
• Personalize interactions with each patient.
• Explain to each patient the process of care.
• Provide patients with updates throughout their visit.

LEAD MEDICAL ASSISTANT PAY RATE: $26- $28 an hour

LEAD MEDICAL ASSISTANT KNOWLEDGE, SKILLS AND ABILITIES

• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that support working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts, etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings, and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Ability and willingness to work cooperatively with others.
• Ability to be highly organized.
• Ability…