Clinical Coordinator

Location: Onsite 5 days a week in Glendale, CA 91208

Hourly Rate: $29-$39

Role
:
Full-time

Pacific Fertility Center Los Angeles (PFCLA), established in 1991, is a pioneer in in-vitro fertilization and social infertility. With nearly three decades of expertise, PFCLA continues to set international standards for compassionate care and innovative infertility treatments. A trusted global destination, PFCLA is renowned for its dedication to helping individuals and couples from diverse backgrounds achieve their dream of starting a family, including through specialized surrogacy and egg donation programs.

The organization's mission is rooted in inclusivity, ensuring that everyone has the opportunity to become parents, regardless of gender or sexual orientation.

The Clinical Coordinator serves as a primary liaison for patients throughout their fertility journey, ensuring a seamless, supportive, and high-quality care experience. This role coordinates clinical services, manages patient communication, and collaborates closely with physicians, nurses, embryologists, financial counselors, and administrative teams to ensure efficient and compliant care delivery.

The Clinical Coordinator is responsible for guiding patients through treatment plans, coordinating required testing and documentation, and maintaining accurate records within the electronic medical record (EMR). This position requires strong organizational skills, attention to detail, sound judgment, and the ability to communicate complex medical information with clarity and compassion.

• Provide compassionate, patient-centered support and deliver an exceptional customer service experience.
• Serve as a primary point of contact for patients, responding promptly and professionally to inquiries via phone, email, and in person.
• Coordinate and schedule appointments, procedures, and required pre-cycle testing.
• Educate patients on treatment protocols, medication administration (including injections), timelines, and follow-up care requirements.
• Ensure all required consents, documentation, and pre-treatment requirements are completed in accordance with clinic protocols and regulatory standards.
• Accurately document patient interactions, care plans, and clinical updates within the EMR.
• Proactively follow up on pending labs, imaging, financial clearance, and outstanding requirements to prevent delays in treatment.
• Anticipate patient needs and provide clear guidance on next steps to ensure a smooth and organized care experience.
• Maintain accurate tracking systems to manage case timelines and ensure timely completion of all cycle milestones.
• Communicate changes in treatment plans, scheduling, or requirements clearly and efficiently to all relevant parties.
• Demonstrate professionalism and accountability in managing high-volume caseloads while maintaining attention to detail.
• Collaborate effectively with physicians and multidisciplinary team members to support individualized treatment plans.
• Monitor patient progress and proactively address barriers to timely cycle progression.
• Maintain strict confidentiality and compliance with HIPAA, professional standards, and applicable regulations.
• Support quality assurance initiatives and contribute to ongoing process improvement efforts.
• Provide appropriate referrals and community resources when needed.
• Perform additional duties as assigned to support clinic operations and patient care excellence.
• Provide ongoing administrative support to the Third-Party Coordinator and multidisciplinary team to ensure efficient, compliant, and well-coordinated case management.
• Maintain accurate and timely entry of all required SART data, including patient demographics, cycle information, retrievals, fertilization, embryo development, transfers, and outcomes, in accordance with SART reporting standards and deadlines.
• Track and document pregnancy outcomes, including positive pregnancy tests, ultrasounds, fetal heart activity, pregnancy progression, and final outcomes (live birth, miscarriage, ectopic, or other outcomes).
• Coordinate with clinical, lab, and front office teams to ensure complete and accurate data…