Patient Service Representative

We are seeking a reliable and detail‑oriented Healthcare Patient Service Representative (Medical Receptionist) to support a busy specialty medical office. This role is ideal for individuals who excel in patient-facing customer service, thrive in fast-paced environments, and bring strong administrative and communication skills to a healthcare setting.

Key Responsibilities

+   Handle inbound calls including scheduling, cancellations, and general patient inquiries.

+   Support patient check-in and check-out processes with accuracy and professionalism.

+   Assist with medical records, scanning, and document organization.

+   Perform data entry and maintain accurate patient information in EMR systems.

+   Collaborate with other departments to ensure smooth clinic operations.

+   Verify insurance and understand HMO processes, ensuring patients are directed appropriately.

+   Uphold HIPAA guidelines and maintain strict confidentiality.

+   Utilize Next Gen or similar EMR platforms when needed.

+   Provide excellent customer service to patients, providers, and internal teams.

Top Skills - Must Haves

+   Call center experience

+   Medical terminology

+   Customer service (patient-facing or healthcare)

+   Scanning + data entry accuracy

+   Microsoft Office proficiency

+   Bilingual (highly preferred)

Nice‑to‑Have Skills

+   

Experience with insurance verification (HMO)

+   Prior medical office or specialty clinic experience

+   Strong customer-service orientation

+   Familiarity with Next Gen EMR/EHR

Work Environment

+   On-site specialty medical office

+   High-volume phone interactions

+   Blend of customer service and administrative responsibilities

+   Supportive, patient-centered team environment

What You Bring

+   Strong communication and customer service skills

+   Professional, patient-first demeanor

+   Attention to detail and organizational strength

+   Ability to multitask and work in a fast-paced setting

+   Reliability, punctuality, and consistent follow-through

+   Commitment to HIPAA compliance and data accuracy

Why This Role Matters

As one of the first points of contact for patients, you play a critical role in their overall experience. Your ability to provide clear communication, maintain accuracy in scheduling and records, and support smooth operations ensures patients receive timely, high-quality care. Your contribution directly impacts patient satisfaction and the efficiency of the specialty clinic.

Job Type & Location

This is a Contract to Hire position based out of Glendale, CA.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glendale,CA.

Final date to receive applications

This position is anticipated to close on Mar 13, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any…