Multi Patient Task List Agent

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Imagine yourself in a new career with Optum
360. As part of the United Health Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication to help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers. Our facility has an onsite cafeteria that provides discounts to employees.

Location: This position will be in the Main Admitting and MPTL Department. . Our office is located at GLENDALE MEMORIAL HOSPITAL & MEDICAL CENTER, 1420 SOUTH CENTRAL AVE, GLENDALE, CA, 91204.

• Under the guidance and direction of the patient, access unit leadership and sensitive to the employee work life balance, will work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation
• As patients require admissions, Transfers and or Discharges at the facility location. With the understanding to teamwork and support that may require modification to meet those needs
• Supports clinical bed management duties by ensuring system updates have been made in required IT systems for Admits, Transfers and Discharges, meeting 5-minute performance standards
• Corrects registration edits and demographic updates as required when changing patient status
• Conducts Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone
• Supports registration activities by printing necessary documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient
• Provides fax, phone, or electronic notification to payers of patient admissions and upgrades
• Identifies issues in need of escalation to corporate Financial Clearance staff and / or facility financial specialists (i.e., Financial Clearance and / or Financial Counseling staff)
• Maintains up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Communicates with the facility or providers when necessary to clarify or obtain additional patient information
• When necessary, elevate accounts to appropriate facility Patient Registration leadership staff
• Complies with HIPPA, PHI and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED
• 1+ years of experience working in a hospital patient registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and / or other revenue cycle related roles
• Ability to work 100% onsite at Glendale Memorial Hospital & Medical Center, 1420 South Central Ave, Glendale, CA 91204
• Ability to work 4 days a week from 10:00AM - 9:30PM

• Knowledge of charity care programs as well as the various government and non - government programs
• Experience with MS4/Cerner
• Knowledge of both government and commercial insurances
• Bilingual fluency in English and Spanish OR Armenian

PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for United Health Group, United Healthcare or a related entity in a full…