Hotel Front Desk Receptionist

Posted 2 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests

• Has experience answering telephone calls and troubleshooting stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred