Atlassian Jira​/Confluence Administrator

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We are looking for an experienced Atlassian Administrator to support a leading entertainment company. The Atlassian Administrator will be working under the technical direction of the Business Operations Sr. Manager on the Agile Tools & Collaboration Team. The candidate will support MyJira and MyWiki Data Center Platforms/our AWS-hosted Jira and Confluence Data Center Platforms, with over 46 installed plugins/applications.

Responsibilities

• Manage all aspects of end-user support, space configuration, and automation for these business-critical applications.
• Create, manage, and support all administrative functions associated with the Atlassian product suite.
• Manage all critical aspects of Atlassian tooling, including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations.
• Support all teams across the organization that use our Jira instance to manage their work.
• Support and resolve issues as they arise with Jira Projects and Confluence Spaces.
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs.
• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests.
• Serve as a subject matter expert for Atlassian products.
• Research Atlassian products, including their upcoming features/releases, which can be used for continuous improvements.
• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality.
• Install, manage, and administer Jira and Confluence plugins/applications.
• Understand the system architecture of upstream and downstream impacts when implementing solutions.
• Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required.
• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams.
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs.
• Work closely with the Operations Engineering team on maintenance, troubleshooting, and upgrades.
• Work with the Product Manager to document and publish user guides (training material) and best practices.
• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
• Refine current Jira processes to be more streamlined and uniform for teams.
• Execute Production deployments during non-business hours.
• Must have a customer service-driven mindset with strong relationship-building skills.

• In-depth experience of Jira Administration.
• 5+ years of relevant job experience in a large (10,000+ users) Atlassian server environment, plus experience with Atlassian Cloud migration.
• Proficient in Confluence space administration.
• Deep expertise in Jira workflow administration and JQL skills.
• Jira Advanced Roadmap experience is a plus.
• Process governance experience or strong automation workflow knowledge.
• Working knowledge and coding/scripting experience using Python or Groovy.
• Experience with REST API and JSON.
• Proven track record with Atlassian plugin installations and upgrades.
• Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments.
• Experience with Agile methodology lifecycle.
• Excellent time management and prioritization skills.
• Ability to work in a collaborative, team environment.
• Strong analytical and problem-solving skills.
• Proficient in both verbal and written communication in English, and attention to detail.
• Strong interpersonal skills to communicate with stakeholders.

• One or more Atlassian certifications are a plus.
• Experience with Grafana, Splunk, and other monitoring and reporting tools.
• Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, Script Runner, and the Bob Swift suite.

• Bachelor's Degree or equivalent experience.
• Minimum 4 years of experience.

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.