Senior Manager, Workplace Technology

At Service Titan, we build technology that powers the trades—and we believe our internal technology should set the same bar for quality, scale, and experience.

We’re looking for a
** Senior Manager, Workplace Technology
** to lead our global Workplace Technology (WPT) function. This is a leadership role responsible for delivering a modern, secure, AI-enabled employee experience across devices, collaboration, networking, service desk, and productivity platforms.
* Own and execute the global Workplace Technology strategy, aligning employee experience with Service Titan’s business goals and growth trajectory.
* Define the end-to-end employee technology experience in partnership with the People team - from onboarding to day-to-day work to offboarding, across in-office, hybrid, and remote environments.
* Establish WPT as a strategic, data-driven function, not a reactive support organization.
* Enable Self-service capabilities and deployment of AI Agents
* Automated incident resolution and workflow orchestration
* Experience and sentiment insights to continuously improve CSAT
* Partner closely with Business Systems and Data teams to ensure clean integration across employee systems (HRIS, Legal, Identity / Access, ERP / CRM).
* Enable a single source of truth for employee lifecycle, access, and experience data.
* Collaborate with People, Security, Legal and Real Estate to deliver secure, compliant, and scalable workplace solutions.
* 15+ years of IT experience, including experience running a modern Workplace Technology or Corporate Engineering function.
* Proven success operating at a WPT leadership level in a fast-growing, global environment.
* Experience getting stakeholder buy-in and implementing AI first approach
* Deep experience across:  + End-user devices and asset management  + AV, networking, and hybrid work environments  + IT Service Desk leadership and transformation  + Enterprise collaboration and productivity platforms
* Strong expertise with core platforms: ex. Google Workspace, Atlassian (Jira/Confluence), and Salesforce-Slack.
* Demonstrated ability to partner with Business Systems and Data teams.
* Hands-on experience applying AI and automation to IT operations and employee experience.
* Strong executive and leadership communication, stakeholder management, and financial ownership skills.
* ** Flextime, recognition, and support for autonomous work:
** Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
* ** Holistic health and wellness benefits**:
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
* ** Support for Titans at all stages of life**:
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble.

Join us. We’re just getting started.
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