Manager, ILS Operations & Technology Enablement

About the Team

The Strategic Development team designs and evolves the compliance architecture of the International Labor Standards (ILS) group to meet multi-regulatory human rights due diligence (HRDD) requirements across jurisdictions. Serving as a centralized hub to enable effective compliance execution, the team leads compliance strategy & program design, regulatory readiness, operating model evolution, technology & platform strategy, and enterprise enablement.

Strategic Development collaborates closely with global compliance operations, regional management, enterprise technology, legal, policy, and business leaders to ensure the compliance system is scalable, HRDD-ready, and risk-aligned.

The Manager, ILS Operations & Technology Enablement leads the department’s operational excellence and technology enablement portfolio within Strategic Development and develops the team responsible for delivering this mandate.

This leadership role leads a team responsible for:

• Business ownership of the ILS Program compliance platform

• Cohesive technology and data governance alignment across the department’s compliance ecosystem

• Workflow modernization and performance optimization initiatives

• Implementation of an HRDD-ready compliance operating model

• Centralized standards for platform governance and operational execution

This role centralizes operational and technology standards to prevent duplication, siloed builds, and architectural misalignment.

• Serve as the accountable business owner for the ILS Program compliance platform and partner with Enterprise Technology to define system requirements

• Establish governance standards for backlog prioritization, feature approval, sustainment planning, data governance, and documentation

• Ensure platform evolution aligns with the department’s broader technology strategy

• Identify fragmentation risks across compliance platforms and elevate alignment recommendations

• Participate in cross-functional governance forums to promote ecosystem integration

• Define principles for system interoperability, data consistency, and user experience coherence

• Support the definition of a departmental multi-year technology roadmap aligned to regulatory obligations and operating model design

• Identify high-impact automation and AI use cases within compliance operations

• Develop pilots and business cases for workflow automation and risk-based decision support

• Establish guardrails for responsible AI use in compliance decision environments

• Measure impact of automation on cost, cycle time, and risk mitigation

• Define business data ownership and data quality standards for compliance platforms

• Partner with enterprise data teams to integrate compliance data into corporate data architecture

• Establish KPI dashboards and operational metrics (e.g., cycle time, control effectiveness, exception rates, risk distribution)

• Ensure traceability between regulatory requirements, controls, and system outputs

This role builds and institutionalizes a centralized operational excellence capability.

• Lead structured workflow modernization initiatives across compliance execution

• Establish process design standards and documentation norms for the department

• Reduce manual workload and operational inefficiencies through disciplined process engineering

• Introduce performance dashboards to drive accountability and continuous improvement

• Promote consistent execution standards across regions and regulatory programs

• Lead technology-enabled transformation initiatives aligned to the department’s integrated operating model

• Translate structural and governance decisions into system and workflow implications

• Ensure platform capabilities support role clarity, decision rights, and cross-functional integration

• Support operating model implementation by embedding process and technology coherence

• Develop business cases for platform and workflow investments

• Propose annual OKRs and performance targets for team

• Support Strategic Development team budget planning with spend forecasts and ROI modeling

• Provide data-driven justifications for technology and optimization initiatives

• Lead, coach, and develop a team of operational specialists to deploy technology-enabled solutions

• Establish clear performance expectations aligned to departmental strategy

• Build technical and strategic capability across platform ownership, workflow design, and analytics

• Create succession depth and developmental pathways for direct reports

• Foster a culture of structured problem-solving, performance discipline, and continuous improvement

• Model cross-functional collaboration and professional maturity in politically complex environments

• 8+ years in compliance…