Senior Manager, Legal Operations Client Solutions

The Role Summary

This Senior Manager role is a unique opportunity to drive significant change within the Firm's dynamic Tech Disputes practice by enhancing technology enablement, operational efficiency, data‑driven solutions, and process innovation. The position is integral to supporting one of the Firm's key client portfolios, combining leadership in complex technology initiatives, information systems management, and cross‑functional collaboration. As a key member of the Firm's global Legal Operations team, the Senior Manager will oversee client‑facing legal technology initiatives for disputes and compliance matters within high‑value and multi‑jurisdictional portfolios for technology‑focused clients.

The role involves managing end‑to‑end delivery of client technology enablement initiatives, with an emphasis on client portfolio management, AI and automations, data and systems management, operational excellence, and solutions delivery. This includes streamlining processes, implementing client‑level enterprise technology solutions, improving client‑facing reporting dashboards, and building out sophisticated, bespoke AI solutions for the client team.

The Senior Manager will also manage and mentor junior team members, contribute to the Firm's Legal Operations growth strategy, and actively participate in innovation initiatives to implement practical tools, processes, and best practices. Strategic relationship‑building with business services teams, legal teams, local counsel, and clients is critical, as is the ability to confidently present operational insights during leadership and client meetings.

The success of this role will be measured by the Senior Manager's ability to provide technical resourcing and solutions, optimize processes, deliver high‑quality insights, and implement change, thereby transforming the team's legal operations capabilities and promoting service and operational excellence across the Firm's most critical client relationships.

• In collaboration with the Director of Legal Operations, develop and strengthen the Firm's legal operations capabilities and pipeline of work, influencing Partners and lawyers to utilize Legal Ops support on their matters and portfolios.
• Technology Enablement, Automation, and Data Management
  • Take hands‑on responsibility for driving delivery across (1) data and systems management, (2) AI and automations, and (3) data reporting and insights for key client relationships.
  • Understand client and internal business requirements and pain points, and translate those needs into workable, scalable, end‑to‑end solution designs tailored to specific client service delivery models.
  • Oversee technical pilots, proofs of concept, and phased rollouts, ensuring initiatives are evaluated against clear success criteria before broader deployment.
  • Translate legal process pain points into scalable technical solutions using generative AI, robotic process automation (RPA), and no‑code/low‑code automation tooling.
  • Lead the design and implementation of lightweight, targeted AI solutions, including agents, copilots, and workflow automations.
  • Deploy AI‑driven automation that measurably reduces manual effort and improves efficiency across legal workflows.
  • Support the build‑out of a centralized data ecosystem that enables scalable analytics, automation, and AI initiatives across the Firm's largest client portfolios.
  • Collaborate with Practice Solutions to develop and maintain prompt frameworks, guardrails, and evaluation standards to ensure accuracy, compliance, and responsible AI use across all deployed solutions.
  • Ensure data integrity, governance standards, and systems interoperability across all platforms and tools within the key client technology stack.
  • Facilitate working sessions and stakeholder workshops to drive adoption of new processes and technologies.
  • Measure the impact of process improvements using defined metrics and communicate results clearly to legal teams, clients, and senior stakeholders.
  • Prioritize and re‑prioritize work based on return on investment, risk, capacity, and dependencies, balancing short‑term delivery with longer‑term improvement goals.
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