Clinical Operations Business Intelligence Analyst; COBI - Value Improvement Office

Overview

The Analyst of Clinical Operations Business Intelligence (COBI) facilitates knowledge management efforts to redesign care processes to optimize value (improve outcomes, patient satisfaction and reduce cost), with special focus on the development of analytics dashboards that provide a single source of truth for reliable, meaningful and actionable insights. The Analyst facilitates the assessment and diagnostic of problems, architects data analytics, develops performance dashboards, and manages structured improvement initiatives, from transformational projects to focused analytics development improvement events.

The Analyst also acts as a coach for his/her team and for colleagues to help them establish mechanisms to sustain performance after project completion. The Analyst establishes collaborative relationships with physicians, nurses, other clinicians and administrators to build support for change and sustainability efforts. They work with clinical and administrative groups to gather business requirements, understand process flow and design the analytics tools they need to make data-driven decisions to improve patient care, drive down cost, and increase revenue.

The Analyst supports the development of management mechanisms and systems to build the knowledge management capacity of the medical enterprise. The Analysts provides data support to the USC health system to foster its continued growth, increased efficiency, development of workflows in conjunction with physicians and establishes strategic relationships with referring facilities. These efforts will improve transitions of care resulting in safer, more efficient care with better patient and family experience, reduced length of stay and readmissions.

The scope of activities for the Analyst include: creating collaborative customer relationships, implementing agile design while developing business solutions with clinical stakeholders, building complex analytical models (e.g., predictive models using machine learning techniques, automating multi-source data capture and analysis, supporting performance improvement and operations projects in the organization, providing actionable insights, and employing the judgment necessary to determine the accuracy and applicability of analytical conclusions.

• Design and develop knowledge on management tools based on business and clinical requirements to improve value aligning with organizational goals and objectives; develop solutions that embed and extract relevant patient information into and from health information systems, in order to provide effective communication that will support quality, process improvement, and operations initiatives as they relate to clinical care, program development, and training
• Apply engineering and data science principles in planning, coordinating and executing operational and research activities; provide data science expertise to support data-driven decision making; perform analysis to produce meaningful insights and actionable analysis to track clinical operations performance at all levels in the organization leveraging evidence-based benchmarking identified by key performance indicators; socialize tools and initiatives across the health system; provide cost modeling, capacity planning and other services related to daily operations and clinical program growth;
  
  update and maintain various hospital reports and/or presentations by coordinating collection of information and data, as well as production of reports
• Develop collaborative relationships with physicians, administrative leaders and frontline staff to aid in their understanding of data and plan improvements to clinical operations
• Perform duties including: plans projects/tasks by creating detailed work plans with timelines/milestones and objectives/targets; align with allocated resources and organizational strategy; implement planned projects in consultation with leadership and identified stakeholders, ensuring all work is properly maintained and kept confidential when applicable; control project by maintaining alignment with organizational policies/procedures and regulatory compliance standards;…