Manager, ILS Operations & Technology Enablement

Job Summary

The Strategic Development team designs and evolves the compliance architecture of the International Labor Standards (ILS) group to meet multi-regulatory human rights due diligence (HRDD) requirements across jurisdictions. Serving as a centralized hub to enable effective compliance execution, the team leads compliance strategy & program design, regulatory readiness, operating model evolution, technology & platform strategy, and enterprise enablement.

Strategic Development collaborates closely with global compliance operations, regional management, enterprise technology, legal, policy, and business leaders to ensure the compliance system is scalable, HRDD-ready, and risk-aligned.

The Manager, ILS Operations & Technology Enablement leads the department's operational excellence and technology enablement portfolio within Strategic Development and develops the team responsible for delivering this mandate.

This role centralizes operational and technology standards to prevent duplication, siloed builds, and architectural misalignment.

• Serve as the accountable business owner for the ILS Program compliance platform and partner with Enterprise Technology to define system requirements
• Establish governance standards for backlog prioritization, feature approval, sustainment planning, data governance, and documentation
• Ensure platform evolution aligns with the department's broader technology strategy
• Identify fragmentation risks across compliance platforms and elevate alignment recommendations
• Participate in cross‑functional governance forums to promote ecosystem integration
• Define principles for system interoperability, data consistency, and user experience coherence
• Support the definition of a departmental multi‑year technology roadmap aligned to regulatory obligations and operating model design

• Identify high‑impact automation and AI use cases within compliance operations
• Develop pilots and business cases for workflow automation and risk‑based decision support
• Establish guardrails for responsible AI use in compliance decision environments
• Measure impact of automation on cost, cycle time, and risk mitigation

• Define business data ownership and data quality standards for compliance platforms
• Partner with enterprise data teams to integrate compliance data into corporate data architecture
• Establish KPI dashboards and operational metrics (e.g., cycle time, control effectiveness, exception rates, risk distribution)
• Ensure traceability between regulatory requirements, controls, and system outputs

This role builds and institutionalizes a centralized operational excellence capability.

• Lead structured workflow modernization initiatives across compliance execution
• Establish process design standards and documentation norms for the department
• Reduce manual workload and operational inefficiencies through disciplined process engineering
• Introduce performance dashboards to drive accountability and continuous improvement
• Promote consistent execution standards across regions and regulatory programs

• Lead technology‑enabled transformation initiatives aligned to the department's integrated operating model
• Translate structural and governance decisions into system and workflow implications
• Ensure platform capabilities support role clarity, decision rights, and cross‑functional integration
• Support operating model implementation by embedding process and technology coherence

• Develop business cases for platform and workflow investments
• Propose annual OKRs and performance targets for team
• Support Strategic Development team budget planning with spend forecasts and ROI modeling
• Provide data‑driven justifications for technology and optimization initiatives

• Lead, coach, and develop a team of operational specialists to deploy technology-enabled solutions
• Establish clear performance…