IT Support Technician

The IT Support Technician supports the IT team through asset inventory management, hardware support, and IT lifecycle projects. This role installs and maintains company hardware and software, resolves helpdesk issues, and communicates with end users in a timely manner.

• Maintain accurate IT asset inventory records and repair computer hardware, software, and related equipment.
• Install, maintain, and upgrade computer hardware, peripherals, and system software.
• Provide training and assistance for users on standardized software and hardware.
• Resolve all assigned helpdesk issues promptly and communicate updates to end users.
• Perform hardware/system compatibility testing for new internal or external programs or third‑party bug fixes.
• Assist in the procurement of standard computer hardware, software, and related equipment and supplies.
• Keep an accurate inventory of existing computer hardware and software licensing.
• Work with third‑party vendors to resolve issues with purchased software and hardware.
• Document all procedures for installing hardware and software, helpdesk remediation procedures, and any recurring issues.
• Assist with the maintenance of network hardware and software, ensuring adherence to departmental and corporate security guidelines.
• Maintain Active Directory Users and Computers.
• Perform other duties as assigned.

• Associate’s degree in MIS, Computer Science or related field, or equivalent experience.

• Minimum 2 years of PC hardware and software maintenance experience.
• Experience with Microsoft Windows 11, Windows Server, Microsoft 365 applications, and O365/Entra administration.
• Experience troubleshooting computers, peripherals, and network connectivity in a corporate environment.
• Strong organizational skills and attention to detail.
• Ability to lift and move IT equipment (e.g., monitors, printers, desktops, servers, etc.).
• Good communication skills and a customer‑service mindset.
• Ability to work independently with minimal supervision.

• Occasional requirement to lift equipment weighing up to approximately 50 pounds.

• Teamwork – Intermediate
• Problem Solving – Intermediate
• Interpersonal Skills – Intermediate
• Critical Thinking – Intermediate
• Customer Service – Intermediate
• Computer/Technical – Advanced
• Communications – Intermediate
• Analytical – Intermediate
• Team Player – Works well as a member of a group
• Detail Oriented – Capable of carrying out a given task with all necessary details
• Self‑Starter – Driven to perform without outside help

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.