Director, Learning Technologies

Director, Learning Technologies

University of Southern California - Information Technology Services (ITS)

Location: Los Angeles, California (Hybrid)

USC is the leading private research university in Los Angeles— a global center for arts, technology, and international business. With more than 47,500 students, USC is located primarily in Los Angeles and in various U.S. and global satellite locations. As the largest private employer in Los Angeles, USC generates $8 billion annually in economic activity and offers a dynamic, diverse environment with careers across academic and professional schools and administrative units.

USC employees enjoy excellent benefits, including well‑being programs and work‑life balance initiatives.

Information Technology Services (ITS) is committed to continually improving services for faculty, staff, and students while maintaining a modern, resilient technology infrastructure. ITS fosters cross‑functional teamwork, embraces best practices, and promotes innovation, excellence, agility, and efficiency. ITS employees develop cutting‑edge skills, take pride in their services, and have access to career paths aligned with their abilities.

We are looking for top talent to join our journey.

ITS values accountability, excellence, and commitment to exceptional customer experience. The culture encourages collaboration, inclusion, and recognition of contributions.

As the Director of Learning Technologies, you will lead the delivery and support of the university’s learning management system (LMS) and related learning technologies within ITS. You ensure that learning technologies support teaching, learning, and engagement across the university, collaborate with faculty, academic leadership, and IT stakeholders to maintain system reliability, guide enhancements, and manage vendor relationships.

• Directly or indirectly supervise assigned staff, recruiting, hiring, training, assessing professional growth, evaluating performance, and providing guidance.
• Set departmental goals, objectives, and communicate them to staff; reassess priorities as needed.
• Participate in planning and administration of departmental and project budgets.
• Consult users on system development project requests; communicate project goals, deliverables, schedules; direct staff to adhere to plans and follow up with users.
• Evaluate vendor proposals for system upgrades and hardware/software purchases; analyze feasibility.
• Develop internal operating policies and procedures; document and disseminate to staff and users.
• Manage communication among faculty, staff, students, and teams to resolve issues, manage high‑visibility outages, lead root cause analysis, and communicate mitigation steps.
• Engage collaborative relationships with university leaders, IT service leaders, and staff to gain credibility and influence.
• Collaborate on short‑ and long‑term plans that support competitive strategies, fiscal requirements, and governance.

• Bachelor’s degree or equivalent combined experience/education.
• 7 years of work experience, including 5+ years in Learning Management Systems leadership, academic technology, or related fields.
• Directly relevant experience providing technical expertise, supervisory and budget management experience.
• Ability to collaborate with academic communities to adopt technologies that improve learning outcomes and student success.
• Demonstrated experience managing learning management systems and associated technologies, delivering effective service and support to campus communities.

• Master’s degree.
• 7+ years of work experience in related fields.
• Experience leading or managing an LMS such as Brightspace, Canvas, or Blackboard.
• Background in higher education, academic technology, or educational technology environments.
• Experience supporting enterprise application platforms used across large, complex organizations.
• Experience building relationships with faculty, academic leadership, and administrative units.
• Experience participating in cross‑functional governance groups or committees.
• Familiarity with LMS integrations,…