Manager of eCommerce

About this position

About the company

Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality.

About the role

The Manager of eCommerce is an execution-focused, detail-obsessed operator who keeps Brio's DTC channel running at peak performance. Reporting directly to the Director of eCommerce, this role owns the day-to-day operational engine: financial reporting and forecasting, on-site merchandising, cross-functional project delivery, and the tooling and process rigor that keeps everything on track.

You thrive in a fast-moving environment where priorities shift, deadlines move, and ten things need your attention  don't just manage tasks — you build systems. You are equally at home in a JIRA board, a financial model, and a product catalog audit, and you take personal pride in the quality and accuracy of everything you ship.

Maintain and update weekly, monthly, and quarterly eCommerce revenue forecasts at the channel, category, and SKU level. Track actuals vs. forecast with rigorous variance documentation; surface discrepancies proactively to the Director with root cause analysis and recommended adjustments. Build and own reporting dashboards that give the business real-time visibility into eCommerce performance — revenue, conversion, AOV, RPV, traffic, and margin. Prepare regular performance reports for the Director and leadership with clean narrative, clear context, and actionable takeaways.

Model the revenue impact of proposed initiatives, promotions, and product launches to support go/no-go decisions. Partner with Finance on month-end close reconciliation and ensure eCommerce numbers are accurate and well-documented.

Own day-to-day on-site merchandising execution: product sequencing, collection builds, search/filter logic, and on-site product discovery. Manage the product catalog with extreme accuracy — pricing, inventory flags, imagery, copy, and metadata across all listings. Coordinate with Creative and Marketing to ensure all product content is complete, brand-consistent, and conversion-optimized ahead of launches and campaigns. Monitor merchandising performance using flag underperformers, surface top movers, and implement seasonal or trend-driven updates on a defined cadence.

Execute and QA all promotional mechanics on-site (banners, badges, discount logic, landing pages) with zero-defect standards.

Own the eCommerce project tracker in JIRA: build and maintain epics, stories, tasks, and sprints for all site work, campaign deliverables, and platform improvements. Coordinate cross-functional work streams with Marketing, Creative, Engineering, and Operations — keeping dependencies mapped, milestones clear, and accountability tight. Manage multiple projects in parallel without losing fidelity on any of them; proactively identify conflicts in timeline or resource and escape or resolve before they become blockers.

Translate the Director's roadmap priorities into scoped, sequenced JIRA work with clear acceptance criteria and realistic deadlines. Run sprint planning, standup cadences, and retrospectives as needed to maintain velocity and team alignment. Maintain and continuously improve a project intake and prioritization process so new requests are evaluated against current workload before being committed to.

Build, document, and maintain standard operating procedures (SOPs) for all recurring eCommerce workflows — catalog updates, launch prep, promotional setup, reporting cycles, and QA. Create and maintain launch checklists and go-live readiness frameworks that reduce time-to-ready and eliminate errors ntify process gaps, bottlenecks, and manual inefficiencies; propose and implement improvements that increase team throughput…