Helpdesk Technician II
Job in
Glendale, Los Angeles County, California, 91222, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Responsibilities
- Provide advanced technical support and troubleshooting assistance to end-users
- Diagnose and resolve complex hardware, software, and network issues
- Act as a key liaison between users and IT departments
- Facilitate communication and ensure timely resolution of technical problems
- Troubleshoot and resolve hardware and software issues
- Provide excellent customer service
- Ensure that all technical issues are resolved in a timely and efficient manner
- Associates degree
- 3 years of experience in a helpdesk or technical support role
- Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Relevant experience may substitute for the educational requirement on a year-for-year basis
- Bachelor’s degree in Computer Science or related field
- Experience with Active Directory, Multifactor Authentication, and other related technologies
- Experience with remote desktop support tools
- ITIL certification, Comp TIA A+ or equivalent
- Experience in the Health Care Services industry
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