Instructional Support Operator - Immersive Technologies

Instructional Support Operator

Glendale Community College is currently hiring an Instructional Support Operator to provide technical support for immersive technologies, including Dreamscape Learn, 3D printing, and related technologies.

Under direction, performs technical instructional support in a Virtual Reality (VR) laboratory, makerspace, or similar immersive and hands-on learning environment; reinforces instruction, terminology, concepts, principles, and techniques presented by the instructor; assists instructors and students in the use of laboratory equipment and technologies; prepares and maintains lab and makerspace environments and equipment; and performs other related duties as assigned.

Works under the direct supervision of the respective Dean. May receive work direction from, but is not directly or indirectly supervised by, an instructor or division/department chair.

Does not directly or indirectly supervise other employees but may provide work direction to lower-level employees, temporary employees, and/or student workers.

Work Schedule 40 hours per week, Monday-Friday: 9:00am-5:30pm.

The following duties and responsibilities are typical of those performed in this classification.

• Performs technical instructional support duties in a Virtual Reality (VR) laboratory, makerspace, learning center, or similar immersive, hands-on instructional setting by assisting students with academic work using established procedures and protocols; supports instructional and outreach activities including workshops, demonstrations, presentations, and hosting visitors related to the lab environment.
• Reinforces instruction, terminology, concepts, principles, and techniques presented by the instructor and in line with industry practice; explains assignments and guides students in the use of VR systems, simulation software, digital design platforms, fabrication equipment, electronics workstations, and related technologies to complete course activities; maintains currency in VR and makerspace education, emphasizing hands-on, student-centered learning.
• Assists instructors and students in the use of laboratory equipment and technologies, including VR systems, 3D printers, laser cutters, CNC machines, hand and power tools, workstations, software applications, and related facilities; schedules lab and equipment usage, and manages the check-in and check-out of equipment and supplies.
• Prepares and maintains VR lab and makerspace environments, including setup of equipment, materials, and learning spaces for demonstrations, scheduled exercises, and classroom assignments; demonstrates safe and proper use of equipment and ensures all items are cleaned, maintained, and stored appropriately after use; monitors inventory and submits requests for supplies and equipment, and collaborates with Facilities on installation and maintenance needs.
• Provides technical support for software and systems used in instructional settings, including learning management systems, student accounts, communication platforms, and standard business applications (word processing, spreadsheets, presentations, email, and internet tools); assists with configuration and basic support of specialized instructional software as needed.
• Performs routine troubleshooting of hardware and software issues, and coordinates with IT staff for installations, updates, repairs, and more complex technical problems.
• Tracks student participation and attendance and informs instructors of noted issues or problems.
• Maintains accurate and organized electronic and hard copy records and files pertaining to student participation, performance, and progress in compliance with the Family Educational Rights and Privacy Act (FERPA) regulations.
• May assist with compiling and reporting data; may recommend changes to laboratory policies and procedures.
• May provide work direction to lower-level employees, temporary employees, and/or student workers.
• Performs other related duties as assigned.

The education, training, and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Educat…