Analyst, Cloud Ops

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

• Competitive salary bonus plan
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Analyst, Cloud Ops Position Overview

We are seeking a highly skilled Analyst, Cloud Ops with strong engineering and architectural expertise to join our team. The ideal candidate will be responsible for designing, implementing, and managing Windows-based infrastructure solutions, including servers, applications, and associated technologies. This role requires close collaboration with cross-functional teams to ensure high performance, security, and reliability of the Wintel environment while driving strategic architecture initiatives aligned with business objectives.

• 1. Architecture & Design Design and architect scalable, secure, and highly available Windows-based infrastructure, including:
  Windows Servers Active Directory Core enterprise services Develop high-level architectures, technical designs, and detailed documentation for Wintel initiatives. Align infrastructure designs with organizational standards and long-term IT strategy.
• 2. Implementation & Configuration Deploy, configure, and maintain:
  Windows Server environments Active Directory services IIS, SQL Server, and related components Implement Infrastructure as Code (IaC) using tools such as:
  Power Shell Ansible Terraform Ensure standardization and automation across environments.
• 3. Performance Optimization & Monitoring Monitor system health, performance, and resource utilization. Identify and implement performance tuning and optimization strategies. Use enterprise monitoring tools such as:
  System Center Operations Manager (SCOM) Solar Winds Proactively identify potential risks and resolve issues.
• 4. Security & Compliance Implement and enforce security best practices, including:
  Patch management Access controls System hardening Conduct security audits, vulnerability assessments, and compliance checks. Ensure alignment with industry standards and organizational policies.
• 5. Disaster Recovery & Business Continuity Develop and maintain disaster recovery (DR) and business continuity (BC) plans. Conduct periodic DR testing to validate readiness and effectiveness. Ensure minimal downtime and rapid recovery in case of failures.
• 6. Troubleshooting & Support Provide expert-level support for Wintel infrastructure issues. Troubleshoot and resolve:
  Hardware, software, and network-related problems Collaborate with cross-functional IT teams to resolve complex technical challenges. Drive improvements in system reliability and operational stability.
• 7. Documentation & Knowledge Management Maintain comprehensive documentation for:
  Architecture designs System configurations Operational procedures Promote knowledge sharing through:
  Training sessions Mentorship and best practice guidance
• 8. Continuous Improvement & Innovation Stay current with emerging technologies and industry best practices. Evaluate and recommend tools and technologies to improve:
  Performance Automation Operational efficiency Support continuous improvement initiatives across the Wintel environment.

• Education Bachelor’s degree in:
  Computer Science Information Technology Or a related field
• Experience Minimum 5+ years of experience in:
  Windows system administration Infrastructure engineering Solution…