Legal Operations Manager

Overview

At Allied Public Adjusters, our North Star is clear: we envision a world where every property loss is settled truthfully and equitably. Since 1997, we ve worked on behalf of policyholders to demand what s right using technical expertise, field investigations, and uncompromising quality. We empower policyholders with the most skillful representation, while ensuring that carriers have the information they need to do what s right.

Our team is a dedicated group of professionals committed to ensuring individuals receive fair insurance settlements. We combine licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we re not just about claims; we re about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.

We Show Up with G.R.I.T.:
Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions. Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let s define it for one another.

As Legal Operations Manager, you are responsible for designing, implementing, and managing the processes, tools, and resources that enable the legal function to operate efficiently, effectively, and in alignment with business objectives. This role acts as the operational backbone of the legal team, driving improvements in legal claim management, workflow automation, vendor oversight, and compliance tracking. You ll work closely with the VP of Operations to scale capacity, build SOPs, implement KPIs, deliver training and develop a legal culture that delivers excellence on every file.

This position is fully onsite, 5 days a week in office, Newport Beach, CA or Glendale, CA.

• Work closely with Sales, Marketing, and Operations to align legal processes with overall business goals.
• Collaborate closely with our VP of Operations to align the legal team with other operational departments and provide legal expertise.
• Supervise, mentor, and manage a team of staff attorneys to ensure adherence to standardized procedures.
• Assign casework, monitor performance, and ensure deadlines and quality standards are met.
• Provide ongoing training and professional development for the Operations Division.
• Help oversee litigation strategy related to property insurance claims.
• Review and approve legal correspondence and complex legal settlement agreements.
• Maintain awareness of changes in insurance laws and public adjusting rules across jurisdictions.
• Ensure the company complies with all state and federal regulations governing public adjusting and legal practice.
• Uphold ethical practices and manage conflicts of interest.
• Participate in cross departmental strategic planning, budgeting, and process improvement initiatives.
• Ensure the legal team provides exceptional internal service with a strong focus on advocacy and results.

• Implement, measure, and get live reporting on KPIs for the team.
• Consistent and timely delivery of high-quality legal work that meets established KPIs.
• A highly engaged, accountable, and continually improving legal team culture.
• An expanded, refined external vendor network effectively meeting organizational needs.
• Regularly conducted quarterly trainings across multiple departments.

• Juris Doctor (JD) from an accredited law school.
• Active license to practice law in California; multi-state licensure a plus.
• Ability to become licensed in other jurisdictions.
• Minimum of 7 years  experience in legal operations, preferably with experience in insurance law, civil litigation, and/or public adjusting.
• Proven experience overseeing property insurance claims litigation is preferred.
• Strong leadership, mentorship, and team development skills.
• Excellent legal research, writing, and oral advocacy skills.
• High-level organizational and case management abilities.
• Proficient with legal case management systems and technology tools.
• Experience working with public adjusting firms.

• Legal Intervention Uplift Percentage/Assisted File Revenue Lift
• Legal Escalation ROI
• Time to Response Reduction/Legal Response SLA
• Discovery Compliance
• Quality Audit Score Implementation and Improvement
• Key Workflow Process Improvements
• Cross-Department Collaboration Score
• Policy Interpretation Accuracy Increase
• Early Settlement Rate

• Salary: $115,000 - $125,000 annually plus up to 20% bonus
• 401(k) with 3% non-elective contribution
• Health, dental and vision insurance
• Voluntary selections as well
• Generous paid holidays and paid time-off
• Opportunities for career advancement and professional growth
• Car and phone allowance, if needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.