Property Claims Manager

Our Company:

At Allied Public Adjusters, our North Star is clear: we envision a world where every property loss is settled truthfully and equitably. Since 1997, we've worked on behalf of policyholders to demand what's right using technical expertise, field investigations, and uncompromising quality. We empower policyholders with the most skillful representation, while ensuring that carriers have the information they need to do what's right.

We Show Up with G.R.I.T:
Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let's define it for one another.

As a Property Claims Manager, you are the frontline coach, strategist, and quality control for your team of Public Adjusters (PA). You are accountable for the claims your PAs handle and for the outcomes they deliver. You'll conduct inspections, audit files, shadow field work, and provide consistent coaching to ensure every claim is handled the Allied way. You will lead daily team learning sessions, conduct weekly 1:1s, and guide case strategy while holding your team to the highest professional standards.

You'll work closely with the Director of Claims to enforce SOPs, define expectations, and elevate performance across the board. This is not a desk leadership role. You're expected to be in the field, in the files, and in the weeds with your team—proactively identifying risks and unlocking opportunities to drive better outcomes.

• Lead a team of Public Adjusters, coaching them to master Allied's claims philosophy and perform at elite levels.
• Own the performance and outcome of all claims handled by your assigned PAs
• Effective use of Key Performance Indicators (KPIs) to measure and manage performance, and make decisions driven by data.
• Conduct daily Claim Labs (team learning sessions) that reinforce technical strategy, communication, and standards.
• Lead weekly 1:1s with each PA to review performance metrics, files, development needs, and bottlenecks.
• Participate in inspections and field audits; shadow team members regularly to coach in real time.
• Provide initial strategy consultations on new claims and ensure each case is properly scoped, categorized, and approached.
• Review the Open Claims Report (Power BI) daily to monitor progress, manage capacity and efficiency, and identify potential risks.
• Conduct regular claim audits focused on classification, time-to-action, accuracy, and strategic direction.
• Approve claim‑related expenses up to $750; elevate exceptions to Director of Claims.
• Participate in hiring and interviewing new PA candidates.
• Document underperformance or error patterns, and work with the Director of Claims to deliver corrective coaching or formal performance plans.
• Collaborate with Legal on claims that may require escalation or alternative resolution strategies.
• Ensure SOPs are being followed; provide feedback to update or revise procedures when gaps appear.
• Reinforce Allied's G.R.I.T. culture across every interaction and file.

• 5+ years of experience in complex property claims adjusting, with at least 1 year mentoring or leading adjusters (public adjuster experience is a plus).
• Demonstrated ability to drive results through coaching and accountability.
• Strong technical knowledge of property insurance policies, Xactimate, and construction scopes.
• Demonstrated ability in successful project management
• Field inspection and negotiation experience required.
• Claims litigation experience is preferred
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office and claims management systems;
  Power BI familiarity preferred.
• Deep alignment with Allied's claims philosophy and G.R.I.T. core values.

• Settlement per File
• Estimate to Settlement Accuracy
• Supplement Capture Rate
• Revenue per Public Adjuster
• Legal Escalation Efficiency
• Claim Cycle Time
• File Aging Distribution
• 30-Day File Activity Compliance
• File Audit Score
• Rework Rate from Estimating
• NPS
• Communication Compliance
• Adjuster Revenue Variance
• Performance Coaching Cadence

• Salary: $130,000 – 150,000 annually plus up to 20% bonus
• 401(k) with 3% non‑elective contribution.
• Health, dental and vision insurance. Along with voluntary selections as well.
• Generous paid holidays and paid time‑off.
• Opportunities for career advancement and professional growth.
• Car and phone allowance, if needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.