SoCal Independent Escrow Channel Leader

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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The Southern California Independent Escrow Channel (IEC) Leader is responsible for driving revenue performance and operational excellence across multiple county operations within a defined geographic region. This role provides strategic oversight of escrow operations, ensuring compliance with First American policies, regulatory requirements, and industry standards while optimizing operational efficiency and service delivery across all locations.

Although this position does not directly manage Sales, it partners closely with sales leadership to align operational capacity with growth initiatives, market expansion strategies, and performance objectives. The role plays a critical leadership function in strengthening core markets, enhancing process effectiveness, developing high-performing teams, and positioning the Division for sustained long-term success.

This is a hybrid position within our Independent Escrow Channel (IEC), with the option to be based out of any of our Southern California IEC offices.

Operational Leadership

• Lead regional title and escrow operations across multiple offices, ensuring high-quality service delivery and process consistency.
• Maintain compliance with company standards, regulatory requirements, and operational best practices.
• Identify opportunities to optimize workflows, improve productivity, and enhance service quality.

Strategic Direction

• Develop and execute operational strategies that support Division goals, scalability, and market development.
• Oversee and strengthen designated "core markets," with defined strategic importance and future growth opportunity.
• Partner with Sales leadership to support market growth initiatives, customer experience expectations, and performance alignment.

People Leadership

• Provide leadership, coaching, and development for Directors, Area Managers, Branch Managers, and multi-office operational teams.
• Manage workforce planning, staffing, performance evaluations, and succession planning.
• Foster a culture aligned with First American's values, emphasizing accountability, collaboration, and continuous improvement.

Business Performance & Oversight

• Monitor and analyze operational KPIs, financial performance, and service-level metrics to ensure achievement of business goals.
• Lead the adoption and implementation of new systems, processes, and technologies to support operational effectiveness.
• Function as the key operational decision-maker within the region, proactively addressing issues and identifying opportunities.

Operational Excellence & Execution

• Demonstrates deep knowledge of escrow operations, including risk mitigation, compliance, and regulatory awareness.
• Drives efficiencies through process improvements and implementation of best practices.

Strategic Thinking

• Translates Division goals into actionable operational plans that support growth and long-term scalability.
• Anticipates market trends and operational needs to position the region for success.

Leadership & Talent Development

• Builds and leads high-performing teams through coaching, mentoring, and effective performance management.
• Creates a culture of accountability, employee engagement, and service excellence.

Collaboration…