Worker​/Public Works Engineering

The Position

This current recruitment is for the Engineering Division of Public Works. Applicants may be considered for other Departments within the City. The Hourly City Worker is an unclassified, temporary, non-civil service, hourly, part-time position with no medical, dental or accrued leave benefits, with the exception of AB1522 - Healthy Workplace Healthy Family Act. Under the direct supervision of the Assistant Director of Public Works/City Engineer or a designated section supervisor, the Hourly City Worker provides general clerical, administrative, and technical support across the various sections of the Engineering Division, including Engineering Administration, Right-of-Way Permitting & Inspection, Land Development, Design/Capital Improvement Program (CIP), Traffic, Parking Services, and Facilities/CIP.

Assignments may rotate among sections based on operational needs. The Hourly City Worker is a temporary unclassified, non-civil service, hourly, part-time position with no medical, dental or accrued leave benefits, with the exception of AB1522 - healthy workplace healthy family act. Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Provides general clerical, administrative, and technical support to staff across the various sections of the Engineering Division. Assists with front-counter and public-counter operations, responding to inquiries from the public, applicants, contractors, and other City departments in person, by telephone, and by email. Assists with the intake, logging, routing, and tracking of permit applications, plan checks, and related submittals.

Scans, files, organizes, and maintains engineering plans, permits, maps, project records, and other documents in both physical and electronic recordkeeping systems. Performs data entry and helps compile, update, and maintain spreadsheets, databases, logs, and tracking systems. Assists in preparing correspondence, reports, memoranda, presentations, and other written materials from brief instructions. Provides basic field support as needed, such as delivering or retrieving documents and assisting inspection, survey, or technical staff.

Drives on City business. Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires.

An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying. Experience Two years of experience performing general office, clerical, administrative, or customer service work is required. Experience in a public works, engineering, construction, planning, or municipal government setting is highly desirable. Education/Training High School Diploma or equivalent is required.

College-level coursework or training in engineering, drafting, geographic information systems (GIS), construction, public or business administration, or a closely related field is desirable. License(s)/Certification(s) Valid Class C California driver's license is required. Knowledge, Skills & Abilities Knowledge of:
Exceptional customer service practices. Basic mathematical operations such as addition, subtraction, multiplication, and division. Basic office computer systems and applicable software. Proper English, spelling, and grammar. Business practices and procedures. Skill in:
Effective oral and written communications, both on a one-on-one and a group basis. Public contact techniques. Use of word processing, spreadsheet and other computer software programs and applications. Ability to:
Provide exceptional customer service to employees and vendors. Communicate effectively in English. Organize, set priorities and exercise sound independent judgment within areas of responsibility. Compose clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials from brief instructions. Research and interpret data, either in basic statistical or narrative form. Establish and maintain effective working relationships with the public, co-workers, other departments, supervisors.

Foster a teamwork environment. Model and practice the highest standards of ethical conduct. Read, write and comprehend directions in English. Understand and use computers to accomplish assignments. Other Characteristics Willingness to:
Assume responsibility for maintaining a safe working environment. Work the necessary hours and times to accomplish goals, objectives and required tasks. Work overtime as requested or required. Exceptional Customer Service Policy The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering…