Janitorial Manager

Janitorial Manager

The Janitorial Manager is responsible for the day to day operation and administrative activities to ensure conformance to contract requirements. The Janitorial Manager will also develop and implement cost control measures and level of service standards to ensure compliance with customer specifications/contract requirements for assigned building(s).

Be able to anticipate account needs, deliver on those needs and exceed expectations.

Identify opportunities and trends, and solve for deficiencies before they become long term issues.

Ability to adapt and pivot at a moment's notice in a fast paced and demanding environment.

Establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers while adhering to service level standards.

Be a motivator and mentor, someone who can guide the management team in the area and develop their talent.

Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS.

Creating and developing relationships with local vendors, other department leads, and individuals.

Works with tasks relating to KPI's and KVI's to ensure management of compliance items

Meet and greet our amazing clients and have a direct impact on our rapidly growing organization.

High school diploma or equivalent education required

3-5 years' experience cleaning commercial spaces, preferably on a team

1-2 years' supervisory experience

Knowledgeable of Microsoft Office applications

Organizational and leadership skills

Proficient in computer programs with understanding of work order systems as well as reporting and testing systems

Proficient in written and verbal communication

Must be customer focused, organized, and professional

Ability to work in a team environment with leadership abilities

Strong attention to detail and the ability to stay ahead of repetitive, ongoing tasks

Proven track record mentoring and training team members

Willingness to engage in hands-on work when team is short-staffed or behind schedule

Expertise in commercial cleaning equipment and practices

Excellent written and verbal communication skills. Bilingual Spanish strongly preferred

Oversees team of 10-20 employees, AM Shift for a 24-hour operation

Reports to the General Manager of Facilities Services

Responsible for ensuring a high standard of cleanliness throughout the interior and exterior of the commercial property.

Reinforce safety procedures/protocols with the team

Manages inventory of cleaning supplies and maintenance of equipment

Set up daily and weekly schedules; oversee daily tasks to ensure completion according to client requests

Strong understanding of union workforce

Primary liaison with union representative; grievances, correspondence, negotiating issue resolution prior to arbitration – ensures company practices at site are compliant with CBA rules, state and federal regulations.

Experienced with managing a large team while maintaining Class A commercial campus with coverage of approximately 1 million square feet.

Weekly site tours to ensure building standards are met

Inspect all work performed to ensure it meets company standards and client expectations, as well as any established standards designated by local, state, or federal laws

Create monthly billings reports capturing all executed tasks

Effectively communicate with the client and team

Hiring process beginning-to-end of all Janitorial roles (union & non-union); initial point of contact for HR related matters regarding staff.

Establish and maintain excellent rapport…