Operations Coordinator; Communications

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.

Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Position:
Operations Coordinator - Communications

Location:

Culver City, CA Department:
Retail Operations Salary: $70,500 - $80,000

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637 Robo Shops across 20+ countries and regions. Through multiple retail channels and cross-border e-commerce platforms, POP MART continues to expand its global footprint while creating memorable experiences for fans around the world.

Opportunity Overview We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and empower our employees to make decisions that support both the business and our customers.

The Communications Operations Coordinator serves as the communication hub between POP MART's Support Center and retail stores across North America. This role is responsible for ensuring store teams receive timely, accurate, and engaging communications that enable operational excellence and deliver a consistent customer experience.

Working cross-functionally with Retail Operations, Marketing, Human Resources, Customer Experience, and Leadership, you will help coordinate communications for new initiatives, operational updates, promotional campaigns, store openings, and customer-facing messaging. You will also oversee online reputation management by monitoring customer feedback and identifying trends that help improve the retail experience.

This is an ideal opportunity for someone who is highly organized, thrives in a fast-paced retail environment, enjoys writing and project coordination, and is passionate about creating clear communication that drives execution across a growing organization.

What You Will Achieve Internal Communications Draft, edit, and distribute clear, engaging communications to retail stores and Support Center teams, including announcements, newsletters, operational updates, FAQs, and leadership messages.

Maintain POP MART's fun, energetic, and brand-consistent voice across all internal communications.

Coordinate communication plans supporting new store openings, product launches, promotions, and operational initiatives.

Develop communication toolkits and resources that enable store teams to execute consistently.

Manage communication calendars to ensure proactive planning and timely delivery of business updates.

Retail Operations Support Serve as a communications partner to Retail Operations by supporting field teams with timely information and operational messaging.

Create templates, talking points, FAQs, and store resources that improve communication consistency.

Assist with the rollout of new policies,…