LVN Nurse- Pediatrics Triage Administrative & Phone Nurse

Glendale Pediatrics Pediatrics Triage LVN Administrative & Phone Nurse

Join Our Dedicated Team!

Glendale Pediatrics (physician‑owned private pediatrics office) is looking for a Licensed Vocational Nurse (LVN) to join the team as a full‑time Pediatric Triage Phone & Administrative Nurse. In this role, the LVN will be the first point of contact for parents and guardians seeking guidance and support for their children's health concerns.

• Assess patient needs and symptoms via telephone using established triage protocols and guidelines.
• Provide appropriate medical advice and guidance to parents/guardians, including home‑care instructions, and encourage them to seek medical care.
• Schedule appointments or direct patients to emergency or urgent care as warranted.
• Communicate effectively and professionally with patients/families, physicians, and other members of the healthcare team.
• Maintain accurate and detailed documentation in the electronic health record (EHR).
• Follow standing order procedures as indicated by the practice.
• Support patient and doctor needs for prior authorizations.
• Referral coordination and scheduling.
• Lab results follow‑up telemedicine and/or in‑office appointment scheduling.
• Check and transcribe voicemails into phone note messages for call backs.

• Current and valid Licensed Vocational Nurse (LVN) license.
• Work experience as an LVN (pediatric experience is a plus).
• Experience in telephone triage preferred.
• Excellent communication, customer service, interpersonal, and critical thinking skills.
• Ability to remain calm and professional in stressful, fast‑paced, high‑volume situations.
• Proficiency in using electronic health records (EHR) systems.
• Ability to work effectively independently and as part of a team.

• Make a meaningful impact on the lives of children and their families.
• Work in a fast‑paced, family‑oriented, and child‑friendly environment.
• Enjoy a competitive compensation package and benefits.
• Be part of a supportive and collaborative team.

• Part‑Time or Full‑Time Available.
• 25-40 hours per week.
• Paid Benefits Based on Eligibility.
• This is an in‑office position located in Glendale, CA.
• Schedule is Monday-Friday, and hours may vary depending on the needs of patient care and demand.