QA Manager Job Glendale area,California USA,Quality Assurance

About the role

The QA Manager is responsible for ensuring the quality, performance, and reliability of retail products through inspection, testing, and data‑driven analysis. This role focuses on evaluating returned products, identifying root causes of defects, analyzing return trends, and leading continuous improvement initiatives. The QA Manager will oversee quality processes and collaborate cross‑functionally with Quality Assurance, Customer Service, and Operations teams to reduce product defects and improve overall customer satisfaction.

What you’ll do
Product Inspection & Testing

Oversee the inspection and evaluation of returned retail products and samples
Ensure functional testing is conducted (cooling, heating, leakage, performance validation)
Review visual inspections for physical damage and cosmetic defects

Root Cause Analysis & Problem Solving

Lead root cause analysis of product failures using inspection and testing data
Differentiate between functional defects, cosmetic issues, and customer misuse
Utilize quality tools (e.g., 5 Whys, RCA) to identify failure trends and implement solutions

Data Analysis & Reporting

Analyze return data to identify recurring product issues and defect trends
Oversee maintenance of inspection logs, test results, and quality reports
Provide actionable insights and recommendations to improve product quality and reduce returns
Develop and track KPIs and quality metrics related to returns and defects
Establish guidelines for product disposition (resale, refurbishment, parts recovery, scrap)
Oversee repair or reconditioning processes when applicable

Cross‑functional Collaboration

Partner with Customer Service, Product, and Operations teams to resolve quality issues
Communicate findings related to defects, missing parts, or misuse
Lead corrective and preventive actions (CAPA) based on defect trends

Operational Leadership

Maintain an organized, safe, and efficient workspace (5S standards)
Oversee inventory reconciliation of returned products
Ensure compliance with company SOPs and quality standards
Provide guidance, training, and support to QA/warehouse team members

Qualifications

Bachelor’s degree or higher required
Minimum 2+ years of management or leadership experience required
3–5 years of experience in product quality, inspection, or data analysis
Experience with product testing, returns processing, or quality analysis preferred
Basic mechanical aptitude and familiarity with small appliances
Strong attention to detail and analytical thinking skills
Ability to work in a fast‑paced environment and manage multiple priorities
Basic computer skills (Excel, Word, email, ERP/RMA systems)
Ability to lift up to 50 lbs and stand for extended periods

Preferred Skills

Experience in retail product quality and returns analysis
Experience in the home appliance industry or similar consumer product categories preferred
Familiarity with water cooler systems (compressors, heating/cooling, filtration)
Knowledge of quality tools (RCA, CAPA, 5 Whys)
Experience using handheld tools and multimeters
Understanding of continuous improvement practices

Benefits

We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

401K Retirement Plan
Paid Vacation Time
Paid Holidays
And more

The pay range for this role is:

60,000 - 80,000 USD per year (Glendale, CA)

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