Sales Associate; Sur La Table

Overview

With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.

• Customer Experience & Brand Representation
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
  • Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
  • Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture
• Sales & Business Performance
  • Maximize selling opportunities by identifying customer needs and offering relevant solutions
  • Promote add-on sales and support events that grow store traffic and customer engagement
  • Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates
• Team Engagement & Store Support
  • Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
  • Support onboarding of new associates by sharing product knowledge and best practices
• Operations & Compliance
  • Accurately and efficiently process transactions including sales, returns, and price checks using the POS system
  • Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards
  • Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)
  • Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 4 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs
• Regular and predictable attendance

• Must be 18 years of age or older at the time of employment
• 1 year of retail sales experience preferred
• Excellent communication, problem-solving, and decision-making abilities
• Passion for community engagement and providing exceptional customer experiences
• Proficiency in Microsoft Office and retail management systems preferred

Salary: $17.81 - $18.98 an hour

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ…