Multi Store Manager; Self Storage

Self-Storage Multi-Store Manager Scope of Position

The Multi-Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Multi-Store Manager must be able to work within collaborative team efforts to prioritize sales, customer acquisition, vendor management, and the overall performance of their assigned stores.

The Multi-Store Manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

The Multi-Store Manager will ensure their assigned stores’ overall reflection of brand expectations, including sales, collections and occupancy stats, positive customer experience, cleanliness, and facility operations.

• We truly promote from within. We are opening 30+ stores in 2026, providing a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with Secure Space.
• 62% of move‑ins are completed online with the help of our U.S.‑based customer success team. They arrive at your store already booked and paid.
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our auctions are done online, no in‑person auctions.
• Co‑develop your shift schedules with your team; your input is valued and respected.

We are looking for an energetic, friendly, ambitious self‑starter. We want you to join our team.

We are offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a recruiter for details.

• Minimum (3) years of experience in storage, retail or hospitality.
• Multi‑unit experience is preferred but not required.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll‑up doors for storage units.
• Required to travel frequently to assigned stores for both regular shift coverage and the ongoing support of team members, customers, and store needs as necessary.

• Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Guide and assist new customers through the rental process, ensuring transactions are conducted smoothly.
• Reach out personally to potential clients to confirm their moving dates and ensure their storage units are secured.
• Manage past‑due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and the Leadership Team.
• Travel frequently to all assigned locations for scheduled shifts and operational support based on the needs of the business.
• Be flexible with your schedule for weekend and holiday work, depending on facility hours and schedules with your team.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll‑up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

• Must adhere to all GSA Management’s and Secure Space Management’s policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous,…