Supervisor II

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Supervisor – Food & Beverage

The Lead Supervisor role is an integral part of the Coffee Shop’s overall success, modeling behaviors needed to directly impact aspects of the company’s business sales and operational processes. This individual must show exemplary performance behaviors, not only with work performed, yet by representing Coach at its highest standard. They serve as a true utilitarian player possessing the ability to adapt to all roles within the Coffee Shop’s environment.

• Understands organizational objectives and makes decisions in partnership with District Manager that align with company priorities and values
• Recruit, train and mentor baristas to maintain company standards and promote a positive environment
• Oversee and direct baristas in the preparation and serving of food and beverages
• Orders product and conducts inventory as needed to ensure the coffee shop is operating properly
• Managing customer complaints and ensuring customer satisfaction
• Maintain a welcoming store environment
• Balancing cash registers and make deposits
• Acts as a brand ambassador in the local market/mall to drive business
• Sensitive to customer and team’s needs and tailors’ approach by reading cues
• Regularly provides feedback to others, coaching performance to a higher customer service standard
• Maintains interior upkeep of the Coffee Shop
• Adheres to all Company policies and procedures including POS and operations procedures
• Ensures all daily tasks are completed without negatively impactive service of Coach standards
• Adaptable and flexible, maintaining a clam and professional demeanor

• 1
  -2 years of experience in retail or food service management or retail
• At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays

• Ability to direct the work of others
• Ability to learn quickly
• Proven ability to develop talent
• Effective client service skills
• Proven organizational skills
• Proven ability to work with food & beverage operating systems
• Strong interpersonal skills
• Work as part of a team and build relationships

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Courage:
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and…