Casual Sales Ambassador - Glendale Galleria

Location

Glendale, California, United States

Weekly: 4‑19 hours

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back. Put yourself in the customer’s shoes and think about what would make their day.

Whether it’s providing personalized product recommendations or sharing your knowledge, you have the power to create a unique and memorable experience for every shopper. Making a positive impact on the world, one bar at a time, is the core of this role.

• Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world‑class customer experience to every customer. Connect with customers, identify their needs by listening attentively and asking open‑ended questions, and demonstrate the unique benefits and features of our products.
• Building the Brand: Educate customers on our brand values – fighting animal testing, fresh cosmetics, ethical buying, 100 % vegetarian, handmade, and naked packaging – and articulate these values in the shop and through community engagement.
• Product Passion: Continually expand your product knowledge with ongoing learning and keep up‑to‑date on products, ingredients, and unique benefits to confidently make informed product recommendations.
• Development: Use Lush resources to develop effective sales techniques and product knowledge, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and seek feedback.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, actively listen to team members’ perspectives on DEIB, promote teamwork and recognize each employee’s unique contributions.
• Time and Attendance: Be punctual, reliable, and present ticipate in teamwork, prioritize wellbeing, and keep up‑to‑date with company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Apply visual merchandising guidelines to make real‑time adjustments to product displays based on sales.
• Policies and Procedures: Practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Under‑18 candidates will be employed on a contract basis through Lush Youth Employment Program, in accordance with local regulations

Preferred:

• Experience with consultation‑based customer service models
• Strong problem‑solving skills to address day‑to‑day operational issues
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross‑cultural collaboration or DEIB/social justice training
• Fluency in Spanish, French, or other languages

US Dollars: $19 per hour

Lush Handmade Cosmetics respectfully recognizes and adheres to equal employment opportunity laws. We do not discriminate on the basis of any protected status.