Solutions Engineer, Enterprise

Overview

Service Titan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective business. This is not a one-person feat – it takes an extraordinary team with our Solutions Engineering team being a vital component.

We are looking to bring on a talented Solutions Engineer who can help Service Titan acquire new customers by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes.

• Partner with the Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Support Special Projects for the Enterprise Sales Team, as the lead technical sales representative
• Collaborate with stakeholders in R&D, Sales, and Onboarding on product roadmap strategy to scale customer acquisition and revenue activation for industries tied to sales projects
• Enable new hires and internal teammates on the most up-to-date product functionality, industry insights, and talk track best practices
• Analyze and provide objective feedback for Account Executives if customers are compatible with the recommended product and/or features
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of Service Titan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demo’s
• Respond to functional and technical elements of RFIs/RFPs
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

• 4 years of experience in sales engineering and/or relevant experience in Sales, Product, or Engineering
• Associate degree required
• Proven track record of success within or assisting the Sales organization at previous company
• Natural ability to think and act proactively to address roadblocks and issues

• Flextime, recognition, and support for autonomous work
  :
  Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits
  :
  Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life
  :
  Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At Service Titan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Service Titan is committed to fair and equitable compensation for all of our employees. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $142,800 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA) and Zone 2: $133,400 USD (Applicable for: All other US locations). This role is also eligible for a variable commission plan.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined based on relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.