Optician​/Customer Service Specialist

Position: Optician / Customer Service Specialist
Eyewear Specialist / OpticianJINS Eyewear JINS Eyewear is looking for enthusiastic and motivated individuals who are interested in becoming core members of our new store.

About Us:

Founded in Japan in 2001, JINS has become a leader in eyewear, providing high-quality, stylish, and affordable options for every customer. With over 800 stores worldwide, we bring innovative, customer-focused eyewear solutions to our global audience, and expanding our footprint in the U.S.About the Position:

Position Title:

Eyewear Specialist / Optician Type:
Full-time Non-exempt

Essential Functions:

Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism

Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations

Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions

Ensure speed, efficiency, and accuracy in creating eyewear products

Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member

Actively participate in-store staff meetings to improve customer service, store operations, and sales goals

Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic

Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences

Build team commitment to high standards of service, exceed customer expectations, and lead by example.

Qualifiers:

High school or equivalent (G.E.D) educationABO Certification preferred

One year of retail experience

Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.

Strong communication skills (verbal & written), including strong relationship-building skills.

Ability to adjust priorities and manage time wisely in a fast-paced environment

Ability to be on your feet most of the day or moving on the sales floor or stock room Perks:

Health, Dental, and Vision insurance

Paid time offFree eyewear

Team outings

Commuter benefitsEQUAL EMPLOYMENT OPPORTUNITYJINS EYEWEAR US, INC. is an equal opportunity employer and does not discriminate against qualified applicants or employees with respect to any terms or conditions of the employment-based race, color, national origin, ancestry, place of birth, sex, pregnancy, childbirth, or related medical condition, sexual orientation, gender identity or expression, transgender status, age, religious creed (including religious observances, practices, dress and grooming standards), physical or mental disability, medical condition, genetic information, AIDS/HIV status, height, weight, marital or domestic partnership status, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, and benefits.

Customer Service Specialist / Optician Job Type: Full-time

Pay: $22.00 - $27.00 per hour Benefits:401(k)
Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off Vision insurance

Application Question(s):

J!

NS invests in training and development. Are you looking for a long-term career path where you can grow within the optical and retail industry?

What do you know about our organization?

Experience:

Retail sales: 1 year (Required)
Optical: 1 year (Required)
License/Certification:

ABO Certification (Preferred)
Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location:

In person
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