Samsung Sales Specialist- Part Time

Job Details

Job Type: Regular

Work Location:

Samsung Experience Store 8001 - Glendale, CA 91210

Pay: $20.00 per hour

Schedule:

Retail schedule with part‑time hours; includes evenings and weekends

Samsung and 2020 Companies are looking for passionate, part‑time Sales Experience Specialists to join the team! Step into our interactive and fun product theater, where you’ll treat shoppers to an immersive experience with Samsung’s exceptional products and services. As a Sales Experience Associate, you are the life force of the store. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology.

With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You’ll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions.

• Greet every customer with a welcoming and energetic attitude.
• Be proactive and a true detective, using open‑ended questions to discover a customer’s needs and provide personalized, perfect‑fit solutions with confidence.
• Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products.
• Provide basic device troubleshooting, diagnose mobile device issues, and facilitate service tickets.
• Master the art of upselling, confidently recommending product bundles and complementary items to encourage additional purchases.
• Build lasting customer relationships that lead to repeat business and positive word‑of‑mouth.
• Handle customer escalations with empathy and a can‑do attitude, turning a negative experience into a positive solution.
• Complete all product, services, and soft‑skills training to become a Samsung expert.
• Achieve personal sales goals and contribute to the store’s overall performance targets.

• Customer Focus – Building a strong customer relationship and delivering customer‑centric solutions.
• Results Driven – Consistently achieving results, even under challenging circumstances.
• Integrity – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Persuasion – Using compelling arguments to gain the support and commitment of others.
• Situational Adaptability – Adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.
• Availability – Able to work evenings, weekends, and holidays in a retail environment.

• Competitive compensation, daily team‑based incentive potential.
• Weekly pay, on‑demand pay options through Daily Pay.
• Minimum 15 hours weekly.
• Opportunities for advancement.
• Exciting work environment to showcase your customer service skills.
• Ongoing training and development.
• Consistent schedule to support work/life balance or career.

2020 Companies is committed to creating a diverse and inclusive organization and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.