Customer Excellence Representative

Customer Excellence Representative

Pay: 27.00 an hour/ plus incentive (Free health insurance plan offered for team member)

Monday
- Saturday business operations
- Some Saturdays required

The Role, Why It Matters?

At TACORI, every client interaction is an opportunity to turn a jewelry dream into a lasting memory. As a Customer Excellence Representative, you are the heartbeat of that experience, a trusted guide who ensures our clients feel heard, valued, and confident at every step of their journey. From the first inquiry to final delivery, you own that experience.

Key Responsibilities

• Delivering a Seamless Client Buying Experience
• Respond to order requests promptly and accurately across all channels (email, phone, internal systems).
• Verify every order detailing product specification, pricing, shipping, and customer information.
• Optimize all relevant systems to generate quotes and process orders efficiently.
• Proactively communicate order status, address pricing questions, and manage modifications.
• Maintain organized, accessible records so any quote can be answered quickly.
• Partner with sales, design, operations, logistics, and/or merchandising to resolve issues before they reach the client.
• Adhere to established pricing guidelines, discount structures, and approval processes for quotes and orders.
• Know the full range of ALL TACORI products with continued education as collections grow.
• Consistently meet or exceed targets for quote and order accuracy, processing efficiency, and turnaround time.
• Bringing Custom Designs to Life
• Collaborate with TACORI design teams to translate client requests into accurate, inspiring custom designs.
• Generate detailed quotes for custom work including design time, materials, production, and customization fees.
• Process custom orders with meticulous attention, ensuring every specification flows correctly into production.
• Track each custom order through every stage of development, anticipating and surfacing any challenges early, while keeping clients and retail partners informed with proactive updates.
• Verify that finished pieces meet agreed specifications and TACORI's standards before shipping.
• Coordinate shipping and delivery so the final moment of receiving the jewelry is as special as the design itself.
• Empowering Retail Partners with TACORI Knowledge
• Stay current on all campaigns, product launches, sales tools, and promotional offers so you can speak confidently.
• Help retail partners leverage TACORI tools to enhance client engagement and drive meaningful sales conversations.
• Develop working knowledge in collaboration with sales, of each account's specific plans and in-store initiative, to provide personalized guidance.
• Communicate relevant marketing information to internal teams and external partners in a timely, clear manner.
• Fulfilling Point-of-Sale Materials to Elevate the In-Store Experience
• Receive, validate, and process POS material requests from sales, marketing, and retail accounts accurately in Navision.
• Track POS material orders and proactively update stakeholders on status and delivery timelines.
• Coordinate with marketing and logistics to ensure on-time delivery so stores are always show-ready for clients.
• Preparing for Events That Create Memorable Client Moments
• Collaborate with sales and marketing to identify upcoming events and proactively gather all material and product requirements to guarantee smooth execution.
• Generate timely, accurate quotes and process event orders.
• Supporting Sales Teams and Strengthening Client Confidence
• Sales
  
  Collaboration:
  
  Supports being a resource for reps, anticipating client needs, sharing feedback, onboarding new retail partners, and ad hoc activities as needed.
• Return Authorizations: RA processing, partner communication, cross-team coordination, and return tracking.
• Inventory Management:
  Supports with inventory they're looking for, including replenishment, consignment/memo tracking, and demand planning alignment with sales

Qualifications and Skills:

• BA/BS degree or equivalent preferred.
• 2-4 years' experience in sales and customer service.
• Ability to work independently and a self-starter. Entrepreneurial spirit
• Vast knowledge of product line to service…