Customer Excellence Representative

Pay: 27.00 an hour/ plus incentive (Free health insurance plan offered for team member)

Monday
- Saturday business operations
- Some Saturdays required

JOB TITLE:

CUSTOMER EXCELLENCE REPRESENTATIVE

REPORTS TO:

CUSTOMER EXCELLENCE MANAGER

LOCATION:

TACORI OFFICE

FLSA STATUS: NON-EXEMPT

SCHEDULED

HOURS:

AS NEEDED

At TACORI, every client interaction is an opportunity to turn a jewelry dream into a lasting memory. As a Customer Excellence Representative, you are the heartbeat of that experience, a trusted guide who ensures our clients feel heard, valued, and confident at every step of their journey. From the first inquiry to final delivery, you own that experience.

Clients and retail partners deserve a smooth, transparent path from interest to purchase. You make that happen:

• Respond toorder requests promptly and accurately across all channels (email, phone, internal systems).
• Verify every orderdetailingproductspecification, pricing, shipping, and customer information.
• Optimizeallrelevantsystemsto generate quotes and process orders efficiently.
• Proactively communicate order status, address pricing questions, and manage modifications.
• Maintain organized, accessible records so anyquotecan be answered quicky.
• Partner with sales,design,operations,logistics, and/or merchandising to resolve issues before they reach the client.
• Adhere to established pricing guidelines, discount structures, and approval processes for quotes and orders.
• Know the full range ofALLTACORIproductswith continued education as collections grow.
• Consistently meet or exceed targets for quote and order accuracy, processing efficiency, and turnaround time.

You are the bridge between a client's dream and its flawless execution:

• CollaboratewithTACORIdesign teams to translate client requestsintoaccurate, inspiring custom designs.
• Generate detailed quotes for custom workincludingdesign time, materials, production, and customization fees.
• Process custom orders with meticulous attention, ensuring every specification flows correctly into production.
• Track each custom order through every stage of development,anticipating and surfacing any challenges early,while keeping clients andretailpartners informed with proactive updates.
• Verify that finishedpiecesmeet agreed specifications and TACORI'sstandards before shipping.
• Coordinate shipping anddeliveryso the final moment of receiving the jewelry is as special as the design itself.

Informed partners create better client experiences. You keep everyone aligned and equipped:

• Stay current on all campaigns, product launches, salestoolsand promotional offers so you can speak confidently.
• Help retail partners leverageTACORItools to enhance client engagement and drive meaningful sales conversations.
• Develop working knowledge in collaboration with sales,ofeach account’sspecific plans and in-store initiative,toprovidepersonalizedguidance.
• Communicate relevant marketing information to internal teams and external partners ina timely, clear manner.

The in-store environment is part of the client experience. You ensure retail partners have everything they need to showcase TACORI.

• Receive,validate, and process POS material requests from sales, marketing, and retail accounts accurately in Navision.
• Track POS material orders and proactively update stakeholders on status and delivery timelines.
• Coordinate with marketing andlogisticsto ensure on-timedeliveryso stores are always show-ready for clients.

From trade shows to in-store events, client-facing events demand flawless preparation:

• Collaborate with sales and marketing toidentifyupcoming events and proactively gather all material and product requirements to guarantee smooth execution.
• Generate timely,accuratequotes and process event orders.

• Sales
  
  Collaboration:
  
  Supportsbeing a resource for reps,anticipatingclient needs, sharing feedback,onboarding new retail partners, and ad hoc activities as needed.
• Return Authorizations:
  
  RA processing, partner communication, cross-team coordination, andreturn tracking.
• Inventory Management:
  
  Supports with inventorythey'relooking for, including replenishment, consignment/memo tracking, and demand planning alignment with sales

• BA/BS degree or equivalent preferred.
• 2-4 years' experience in sales and customer service.
• Ability to work independently anda self-starter. Entrepreneurial spirit
• Vast knowledge of product line to service customers' requests.
• Experience in all aspects of developing andmaintainingbusiness relationships.
• Proficiency in all Office programs:
  Word, Excel, PowerPoint, etc.
• Proven track recordof reaching and exceeding sales goals
• Ability to perform well in a highly dynamic, rapidly changing environment
• Ability to…