Digital Navigation Volunteer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), operating in more than 40 countries and 29 U.S. cities.

IRC employees deliver lasting impact by restoring safety, dignity, and hope to millions. If you're a solutions-driven, passionate change-maker, join us in positively impacting lives worldwide.

Location: Fieldwork/in-person

Start Date: May 2025

Duration: 4-6+ Months; 2-4 hours per week; during standard business hours.

Note: This is an unpaid opportunity.

The IRC responds to the world’s worst humanitarian crises, helping people to survive and rebuild their lives. Operating in over 40 countries and 29 U.S. cities, we work to restore safety, dignity, and hope, leading the way from harm to home.

The Digital Navigation Volunteer will act as a trusted guide to accessing affordable digital devices and building digital literacy skills for vulnerable community members. Responsibilities include providing individualized or small group assistance to refugees, migrants, aging individuals, those with language barriers, and individuals with disabilities who face digital access barriers. Services may be provided in person at the IRC-LA’s Glendale office, in client homes, or in other safe locations, as well as via phone, email, or video chat.

The focus will be on helping clients locate affordable internet and devices, and coaching them in digital skills to participate fully online.

• Gain meaningful 1:1 service experience with vulnerable community members.
• Experience intergenerational teaching opportunities.

• Initiate contact with clients seeking assistance or identified by IRC-LA.
• Assess client needs, develop success plans, and complete enrollment packets.
• Discuss clients’ internet access, device use, and digital experiences.
• Set goals for digital skills development.
• Provide information on low-cost technology options and support device acquisition.
• Coach clients on using technology for various online activities.
• Track client progress, maintain notes and outcomes data.
• Ensure at least 15 hours of digital skills coaching per client before concluding services.
• Safeguard client privacy and dignity.
• Perform other duties as assigned.

• Fluent in spoken and written English.
• Proficiency in Spanish, Farsi, Armenian, Dari, Pashto, or Arabic is preferred but not required.
• Curiosity and willingness to learn with clients.
• Active listening skills.
• Willingness to drive to meet clients when virtual services are insufficient; valid driver’s license and insured vehicle required.
• Availability of 1-2 hours weekly with flexible scheduling.
• Cultural humility and patience when working with diverse backgrounds.
• Self-motivated and able to work independently.

• Attend an info session.
• Submit online application.
• Interview with the team.
• Background check via Hire Right (cost covered by donation).
• Attend orientation.

Questions? Contact Volunteer.

LA.

Standards of Professional Conduct: The IRC and its workers must adhere to the values outlined in the IRC Way – Integrity, Service, Accountability, and Equality.