Bilingual Crisis Case Manager & Advocate; Spanish

Position Overview

The Crisis Case Manager & Advocate is a critical role within Saving Innocence, responsible for providing direct advocacy and support to those who have been impacted by exploitation. As a Crisis Case Manager & Advocate, you will deliver high-quality services, collaborate with interdisciplinary teams, and advocate for clients’ rights and needs. Your flexibility, excellence, initiative, and continuous learning mindset will contribute to the development and implementation of impactful programs and positively impact the lives of survivors.

Full-time, 40 hours per week

Program Director

$26.00-$30.00 per hour

This hybrid position is based in Glendale, CA and is required to be in the office 1 time per week and in the field as needed

The ideal candidate for the Crisis Case Manager & Advocate is a compassionate and adaptable individual who embodies our core values of empowerment, collaboration, and support. They will have a proactive outlook and be culturally sensitive and collaborative. In this role, they will be responsible for providing crisis response, case management, and advocacy support for survivors of human trafficking, ensuring they receive the necessary resources and services while navigating language and cultural barriers.

The Case Manager & Advocate excels in crisis intervention, case management, and client advocacy, prioritizing the safety and well-being of clients, including Spanish-speaking, non-native English-speaking clients. With a strategic mindset, they develop individualized service and safety plans while aligning with the organization’s mission of empowering survivors. Strong communication skills enable them to collaborate effectively with law enforcement agencies, social service providers, and community partners, while their commitment to accurate documentation ensures the delivery of high-quality services.

The ability to navigate complex systems and a commitment to cultural competency are crucial in helping us champion a world where survivors of human trafficking are empowered to live their lives with hope, dignity, and justice. This candidate brings patience, resilience, and initiative to their role. Their organizational skills, bilingual proficiency, and dedication to continuous learning make them essential to the organization’s mission.

• Provide crisis response, crisis coordination, and advocacy support for clients.
• Ensure clients receive necessary resources and advocacy while navigating language and cultural barriers.
• Provide short and long-term case management services using a relational model.
• Conduct client intakes, assessments, and service planning in Spanish and English.
• Tailor case management services to the needs of Spanish-speaking clients, including referrals, advocacy, and crisis intervention.
• Communicate complex information clearly and sensitively to clients, families, and stakeholders.
• Conduct comprehensive assessments to identify needs and develop individualized service and safety plans.
• Support clients navigating complex systems like law enforcement, immigration, court processes, and social services.
• Meet with clients to provide support and advocacy on a regular basis, with frequency depending on the individualized needs of the clients.

• Work closely with law enforcement, victim service providers, and local agencies.
• Maintain strong knowledge of current community resources available for clients.
• Assist clients with identifying needs and connecting them with housing, employment, mental and physical health resources, education, legal assistance, and more.
• Coordinate client-related resources across various service areas.

• Maintain an organized schedule using Google Calendar and accurately track hours.
• Record client interactions and work activities in the Salesforce Database.
• Ensure accurate, timely documentation in both languages while adhering to data entry and confidentiality policies.
• Maintain attention to detail in digital record-keeping.
• Respond to scheduling, timekeeping, and data entry requests…