Outreach Case Manager

• Location 1851 Tyburn St.,Glendale, CA, 91204,United States
• Employee Type Full Time

• Phone

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

401(k) and 401(k) matching

Health, dental, and vision insurance

Life insurance

Employee assistance program

Paid time off

The Outreach Case Manager is responsible for connecting with and engaging individuals experiencing homelessness throughout the greater Glendale area. This role focuses on building trusting relationships with people living in outdoor locations or other places not meant for human habitation and linking them to services, resources, and housing opportunities.

In addition to conducting outreach in commonly known areas where individuals experiencing homelessness congregate, the Outreach Case Manager responds to requests for assistance from first responders, business owners, residents, and hospital discharge planners. The position is based at Ascencia’s Access Center and works collaboratively with Access Center staff to ensure that client needs are addressed and individuals are connected to appropriate services and housing resources.

The Outreach Case Manager reports to the Lead Outreach Case Manager and plays a critical role in helping individuals transition from homelessness to stability by providing engagement, support, and case management coordination.

Develop professional and supportive relationships with individuals experiencing homelessness who are staying in outdoor locations or places not intended for human habitation in the greater Glendale area

Conduct regular outreach in areas where individuals experiencing homelessness are known to congregate

Identify and document client needs through repeated engagement and contact

Provide information about available services and assist individuals with accessing transportation to service providers when needed

Respond to requests for outreach assistance from first responders, business owners, residents, and hospital discharge planners

Educate community and faith-based organizations about the work of the Outreach Team and how to refer individuals experiencing homelessness for services

Work collaboratively with the primary Access Center case manager to help clients progress toward their individualized case plan goals

Monitor and evaluate each client’s progress and assist with adjusting case plans when necessary

Provide support and guidance to help clients access housing opportunities, supportive services, and other resources

Conduct crisis intervention as needed to stabilize clients and connect them with appropriate services

Maintain accurate and timely documentation of client contacts, service objectives, and outcomes in accordance with Federal, State, County, and Ascencia guidelines

Maintain administrative record keeping and reporting systems related to outreach activities and case management

Prepare case management related reports including program outcomes, client progress, and program successes

Adhere to strict professional boundaries and ethical standards when working with clients

Actively participate in client- and program-related meetings, trainings, and case conferences

Attend community, coalition, and committee meetings related to homelessness services

Coordinate with internal teams and external service providers to ensure clients receive comprehensive support

Bachelor’s degree in Human Services or a related field, or a comparable combination of education and relevant work experience

Experience in a social service setting with knowledge of case management systems and planning techniques

Knowledg…